Principal Process Manager (Auto)

Capital One•Plano, TX

About The Position

Principal Process Manager (Auto) Are you a strategic thinker with the broad ability to solve complex problems and enjoy the opportunity to collaborate across departments, pivot between projects and love the challenge of making complex systems run like clockwork? Do you thrive on providing insightful guidance that shapes critical business decisions? Capital One is seeking a Principal Process Manager to join our dynamic Financial Services Servicing Command Center. In this pivotal role, you will be the driving department initiatives, creating and enhancing processes that deliver excellence to your customer each and every time, while working alongside senior business leaders to empower confident, data-inspired decision-making across the company. This is more than a process management role; it's an opportunity to become a trusted advisor and strategic partner. You'll gain unparalleled exposure across the division, contributing directly to Capital One's success in a rapidly evolving market. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management at Capital One.

Requirements

High School Diploma, GED or equivalent certification
At least 2 years of experience with Microsoft Office or G Suite
At least 3 years of experience in project, process, program, or risk management

Nice To Haves

Bachelor’s Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
2+ years of people leadership experience
5+ years of experience in project, process, program, or risk management

Responsibilities

Leading and owning deliverables and initiatives that support the Servicing LOB
Leading and owning oversight of process improvement work and collaborating with others on larger initiatives in cross-functional project teams to provide input, liaise with training, and partner with groups on execution efforts; includes projects driven by other parts of the organization that impact the Servicing LOB
Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution and risk mitigation activities
Tracking and resolving process breakdowns ensuring closed-loop activity
Understanding customers’ needs of the process and driving process improvements
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to mitigate
Developing and maintaining formal process documentation including procedures and process flow diagrams (creating project reports, business cases and presentations)
Provide customer service and training to internal customers on specific processes they manage; deliver presentations, including up to the executive level
Coach and train other PMs on processes, performance targets and goals
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and direct others on projects