Principal Product Manager, Camera Platform & Services
About The Position
SimpliSafe cameras deliver customer experiences powered by end-to-end platforms spanning hardware, firmware, video services, and on-device intelligence. Delivering consistent, high-quality camera experiences in real-world environments requires tight orchestration across these layers. As a Principal Product Manager for Camera Platform & Services, you will define the strategy and roadmap for the platform capabilities that power SimpliSafe’s camera portfolio. You will own the core systems that enable consistent device behavior, secure and scalable video processing and delivery, and reliable on-device intelligence across products. In this role, you will make platform decisions that balance reliability, performance, and long-term flexibility that enable partner teams to build differentiated camera experiences on a stable, scalable foundation.
Requirements
- 8+ years of product management experience working on camera systems, video platforms, embedded devices, or other platform-oriented products.
- Strong systems-level understanding of hardware, firmware, and video pipelines preferred.
- Experience defining platform capabilities and standards that enable multiple product and engineering teams to build consistently on shared infrastructure.
- Comfort partnering closely with ML and data teams on performance, latency, and deployment tradeoffs (no need to have trained your own models).
- Proven ability to align deeply technical teams around clear priorities and shared, measurable outcomes.
- Clear communicator who can bridge executive intent, engineering reality, and customer experience.
Nice To Haves
- Bonus experience with OTA platforms and on-device or cloud-based intelligence.
Responsibilities
- Own the Camera Platform Strategy
- Establish north-star outcomes that anchor camera platform decisions around experience quality, reliability, performance, and customer trust.
- Define Device & Video Platform Standards
- Establish durable platform requirements that set consistent expectations across the camera fleet.
- Define the vision and success criteria for video experiences to ensure predictable, high-quality outcomes across camera products and use cases.
- Partner with Hardware, Firmware, and leadership to ensure video and media platform decisions (including on-device versus cloud dependencies) align with long-term platform goals, reduce complexity for feature teams, and enable safe system evolution.
- Lead Camera Platform Health & Evaluation
- Define and own camera platform health metrics and success criteria, including reliability, performance, and experience quality, that reflect real-world customer usage.
- Partner with engineering and data teams to ensure platform health signals can be effectively monitored and interpreted to rapidly detect and address issues.
- Ensure QA, rollout, and evaluation practices support safe platform evolution and predictable customer outcomes.
- Lead Cross-Stack Execution
- Partner closely with Firmware, Video/Media, Backend, and Edge/ML engineering teams to shape priorities and drive platform improvements.
- Define rollout strategies, compatibility requirements, and safety gates across device generations and firmware versions.
- Own end-to-end system behaviour across firmware, backend, and downstream experiences to ensure cohesive customer-facing experiences.
- Enable Scalable Camera Capabilities
- Influence platform-level decisions about where functionality lives (on-device vs. backend) to balance cost, latency, reliability, and experience quality.
- Define the platform capabilities and requirements, including intelligence-driven capabilities, that enable new camera features to be delivered consistently across products.
- Ensure platform investments compound over time by advocating for reusable foundations rather than fragmented solutions.
Benefits
- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
