Principal, Tech Infra PM, AWS Manufacturing and Repair

Amazon • Bellevue, WA

1d

About The Position

AWS Manufacturing & Repair operations is focused on automated assembly solutions
where innovative solutions are needed to accelerate overall manufacturing time,
working backwards from customers to increase critical capacity for AWS services
by improving yield and reliability while reducing cycle time. This new highly
cross-functional initiative brings together critical expertise from a wide-range
of Amazon teams dedicated to meeting and exceeding customer expectations through
innovative validation processes and Amazon operational excellence.

We are seeking a Principal, Technical Infrastructure Program Manager, in this
role you will be the connective tissue across a significantly complex,
cross-organizational program where the business strategy is defined but the
infrastructure build strategy, operational framework, and delivery mechanisms
must be driven to clarity from the ground up.

This role will own the Program Management Office (PMO) functions end-to-end,
develop and steward the program roadmap, and serve as the primary escalation
point for workstream owners, partner teams, and senior leaders across several VP
organizations. You bring structure to complexity, urgency to delivery, and trust
to every team you partner with. You will work with independence, proactively
driving clarity in ambiguous situations, aligning teams and organizations toward
coherent approaches, and force-multiplying the effectiveness of every workstream
you touch. Your work will have broad cross-organizational impact and may carry
global implications for AWS infrastructure capacity delivery.

AWS Manufacturing & Repair is a part of the broader AWS Infrastructure Services
team which owns the design, planning, delivery, and operation of all AWS global
infrastructure. We are the teams who keep the cloud running. We support all AWS
data centers and all of the servers, storage, networking, power, and cooling
equipment that ensure our customers have continual access to the innovation they
rely on. We work on the most challenging problems, with thousands of variables
impacting the supply chain — and we're looking for talented people who want to
help. You'll join a diverse team of software, hardware, and network engineers,
supply chain specialists, security experts, operations managers, and other vital
roles. You'll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you'll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Come join our team and be a part of history as we deliver results for the
largest cloud services company on Earth!

Requirements

• Bachelor's degree, or experience in Engineering, Operations, Business Administration, or a related field
• 10+ years of program management, tech program management, or related experience

Nice To Haves

• Experience in enterprise scale infrastructure or development-based cloud programs/projects in a related industry
• Knowledge of critical data center equipment
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Bachelor's degree, or Master's degree in supply chain management, operations, engineering, analytics or related field
• Project Management Professional (PMP) or equivalent certification
• Background managing programs with external partners, contract manufacturers, or outsourced service providers

Responsibilities

• Roadmap Planning & Strategic Execution Develop and maintain the program roadmap, translating strategic objectives into phased execution plans with clear milestones, owners, and accountability across all workstreams.
• Partner with program leadership to align roadmap priorities with organizational investment cycles, operational readiness timelines, and Phase 1, 2, and 3 delivery commitments. Anticipate downstream impacts of roadmap decisions and develop contingency plans to mitigate risk. Communicate roadmap progress and pivots clearly to stakeholders at all levels, ensuring a unified and trusted view of program direction. Make strategic trade-offs between business opportunity, resources, and sustainability—and own those decisions.
• Cross-Organizational Alignment & Influence Work across VP organizations to align teams toward simple, coherent approaches that accelerate delivery and reduce complexity. Build consensus across diverse stakeholder groups including engineering, operations, supply chain, facilities, and external partners. Serve as the primary escalation point for workstream owners—managing escalations rather than escalating them—and demonstrate excellent judgment in determining when and how to engage senior leaders. Influence program priorities, resource allocation, and organizational decisions through data-driven recommendations and strong narrative writing.
• Proactively identify gaps and opportunities between workstreams, organizations, and processes, and drive resolution.
• Drive operational excellence by streamlining processes, eliminating unnecessary mechanisms, and creating predictable delivery paths across the program. Conduct post-mortems and retrospectives to capture lessons learned and continuously improve program execution.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level