Sr. Tech Ops Engineer Systems, AWS Manufacturing and Repair

Amazon • Florence, KY

1d

About The Position

AWS Manufacturing & Repair operations is focused on automated assembly solutions
where innovative solutions are needed to accelerate overall manufacturing time,
working backwards from customers to increase critical capacity for AWS services
by improving yield and reliability while reducing cycle time. This new highly
cross-functional initiative brings together critical expertise from a wide-range
of Amazon teams dedicated to meeting and exceeding customer expectations through
innovative validation processes and Amazon operational excellence.

We are seeking a Sr. Tech Ops Engineer Systems to serve as the operational and
systems backbone of a new manufacturing and repair initiative at AWS scale. In
this role, you will lead PMO functions, own roadmap planning, drive metric
development, and ensure engineering uptime across the program. You will enable
supplier partnerships and represent operational needs within SAP or other
third-party warehouse management and ERP solutions, translating real-world
workflow requirements into system specifications that support efficient
manufacturing and repair operations. You will work in an environment where the
business strategy is defined but the operational framework, tooling
requirements, and performance infrastructure must be built from the ground up.
You will influence across multiple partner and external teams, shape senior
leader decisions, and serve as the connective tissue between program strategy,
operational execution, and the systems that power both—driving long-term program
impact.

AWS Manufacturing & Repair is a part of the broader AWS Infrastructure Services
team which owns the design, planning, delivery, and operation of all AWS global
infrastructure. We are the teams who keep the cloud running. We support all AWS
data centers and all of the servers, storage, networking, power, and cooling
equipment that ensure our customers have continual access to the innovation they
rely on. We work on the most challenging problems, with thousands of variables
impacting the supply chain — and we're looking for talented people who want to
help. You'll join a diverse team of software, hardware, and network engineers,
supply chain specialists, security experts, operations managers, and other vital
roles. You'll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you'll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Come join our team and be a part of history as we deliver results for the
largest cloud services company on Earth!

Requirements

• Bachelor's degree in Industrial Engineering, Operations, Business Administration, or a related field
• 5+ years of program or project management experience
• Familiarity with ERP or WMS systems (SAP or equivalent) and experience translating operational needs into system requirements

Nice To Haves

• Experience driving new business segment or services launches
• Knowledge of Six Sigma, Lean manufacturing efforts, transportation and logistics, or fulfillment and distribution centers
• Project Management Professional (PMP) or equivalent certification
• Knowledge of Lean Manufacturing & Continuous Improvement principles & techniques
• Experience with AWS infrastructure operations or data center environments
• Experience working with automated assembly or advanced manufacturing programs
• Proficiency with project management and reporting tools (e.g., Asana, Smartsheet, or similar)

Responsibilities

• Program Management Office (PMO) Leadership: Own PMO functions for the program, including workstream tracking, milestone management, risk identification, and escalation pathways. Define and execute processes and mechanisms for weekly, monthly, and quarterly business reviews. Represent program status, risks, and emergent issues to senior leadership with clear, data-driven communication.
• Drive coordination across cross-functional teams including Process Engineering, Systems Engineering, Network Infrastructure, and Site Operations to ensure alignment and on-time delivery. Identify critical path dependencies and proactively remove blockers to keep the program on track.
• Metric Development & Engineering Uptime: Define, develop, and operationalize key performance indicators (KPIs) and operational dashboards that measure program health, engineering uptime, and process efficiency. Establish baseline metrics and targets for manufacturing and repair operations, enabling data-driven decision-making. Monitor system and equipment uptime trends, identify deficiencies, and drive corrective action plans in partnership with engineering and operations teams.
• Systems Requirements & 3P Solution Representation: Develop and document operational requirements for SAP or other third-party WMS/ERP solutions to represent efficient manufacturing and repair workflow needs. Partner with internal technology teams to translate operational needs into system specifications. Serve as the operational voice in system design discussions, ensuring that tooling decisions reflect real-world workflow requirements and support scalable operations.
• Evaluate and identify gaps between current system capabilities and operational needs, proposing solutions and driving resolution.
• Communicate technical and operational information clearly and crisply to both technical and non-technical audiences, including senior leaders. Mentor and develop less experienced team members, contributing to a high-performing, inclusive program team.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level