Process Improvement & Project Management Intern
About The Position
As a Process Improvement & Project Management Intern, you’ll help transform how Gorilla Commerce operates by turning high touch, manual workflows into scalable, automated processes within Logistics. This role exists to accelerate our automation efforts and reduce manual work as we continue to grow. You’ll work cross functionally to document processes, assess automation readiness, and help bring solutions to life—leaving behind real, measurable impact. About Gorilla Commerce What We Do: We’re a leading e-commerce company focused on creating high-quality, affordable products that make everyday life easier. Scale & Footprint: Headquartered in Norwalk, CT, Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence. Industry Differentiator: Known for our flagship brand, Gorilla Grip, we combine creativity with data-driven insights to deliver obsession-worthy products. Culture Highlights: Fast-paced, collaborative, and customer-focused environment where innovation and growth thrive. Impressive Growth: We’re a rapidly growing e-commerce company with ambitious plans to expand our reach and evolve into a true omnichannel business.
Requirements
- Currently pursuing a degree in Business, Analytics, or a related field
- Strong analytical and problem-solving skills
- Ability to document processes clearly and logically
- Comfortable working across teams and asking thoughtful questions
- Organized, detail oriented, and able to manage multiple workstreams
- Strong time management and organizational skills
- Proficiency in Excel and basic data analysis
- Clear written and verbal communication
- Comfort learning new tools and systems
- Detail oriented with a problem-solving mindset
Nice To Haves
- Exposure to process improvement, automation, or operations work
- Interest in logistics, systems, or technology enabled solutions
Responsibilities
- Identify high-volume, manual workflows and document current state processes end-to-end
- Create clear, standardized SOPs and process maps to support automation and scalability
- Evaluate process readiness for automation and identify improvement opportunities
- Recommend process simplifications to reduce rework and operational risk
- Quantify potential efficiency gains, time savings, and automation impact
- Partner with Operations and IT to identify appropriate automation solutions
- Implement and test automation using available tools, or scope timelines and requirements for IT led projects
- Support testing, validation, and documentation for inflight automation initiatives
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What This Job Offers
Career Level
Intern
