Process and Performance Manager

Airbus • Herndon, VA

18h • Hybrid

About The Position

Satair is looking for a Process Performance Manager to join our team in Herndon, Virginia. In this role you will increase process maturity, harmonize and improve processes throughout Customer Resolution Services (CRS) and Order to Invoice E2E process (O2I). Measure and increase process performance (e.g. process lead time reduction, order/quote happy path increase). Responsibility to maintain our process landscape and leading/deploying initiatives/projects which are related to the improvement and transformation of our CRS and O2I processes. Lead and support the global CRS Process Specialist Community with colleagues in Europe, Asia and Americas and colleagues from our blue channel operations (Airbus Channel) and our red channel operations (Satair Channel).

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

Requirements

• University degree in Industrial Engineering, Supply Chain, Logistics, or equivalent
• 6+ years Knowledge/Experience in Supply Chain, Manufacturing or Logistics
• Strong background and/or experience in Process Management: process mapping methods knowledge about process improvement project/initiative
• Experience in Project Management especially stakeholder management
• IT savvy (SAP, Business Intelligence Tools, Ticketing tools or similar)
• Ability to travel domestic/internationally up to 10%
• Authorized to work in US without current or future need for visa sponsorship

Nice To Haves

• Lean / Green Belt
• AOS knowledge specifically : Quality, Lean fundamentals and Performance management
• Knowledge/Experience in Project Management (LBIP)

Responsibilities

• Launch and Lead Performance Improvement projects from a customer focused perspective
• Act as an internal consultant and supporter for end to end improvement missions
• Run/lead data driven root causes analysis and align different functions around a common improvement goal
• Translate customer satisfaction expectations into operational targets
• Lead specific Customers performance improvement plans
• Lead the execution of Performance Management from the America Offices
• Drive regional performances reviews at senior leadership level by leading an Multi-functional Teams of performance managers from various functions
• Take accountability in ensuring collective resolution of pain points and customer irritants
• Deploy Airbus Continuous Improvement initiates (Called Airbus Operating System - AOS) deployment in Satair in close collaboration with Airbus Customer Services AOS team (S function) and Satair Functions.
• Achieve maturity evolution on fundamental AOS Bricks such as SQCDP, PPS, KPI Tree, etc…
• Lead Multi-functional Teams from various functions to deploy continuous improvement tools via pragmatic mindset
• Other duties as assigned
• Up to 10% ad hoc tasks to support the strategic goals of Process and Improvement Team

Benefits

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level