Process Specialist (PTS)

Associated Students Inc•Pomona, CA

2d•Hybrid

About The Position

Established in 1963, Associated Students, Inc. (ASI) is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 26,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI employees exhibit our values of integrity, honor, dedication, loyalty, and respect in every interaction with each other, our students, the campus community, and guests of Cal Poly Pomona.  Under the general supervision of the Organizational Development Project Coordinator, the Process Specialist helps with the human-centered process creation, development, modeling, analysis, and optimization for the organization and department-level needs. The Process Specialist position aids in the information gathering, process-mapping, flow-charting, problem identification and analysis, improvement, and implementation of friendly end-user experiences recommendation. This position requires specialized knowledge through prior relevant experience and coursework as well as moderate independent judgement and decision-making. This position is designed for an upper-level undergraduate or graduate student with coursework or experience in process development and improvement.

Requirements

At least one year of experience in utilizing process development and continuous improvement skills or course credit in (or currently enrolled in) one of the following: TOM 4010 Quality Management, or TOM 3010 Operations Management, or TOM 3010 or TOM 4010 equivalence, or Lean Six Sigma Yellow belt certification or higher
Working knowledge of Lean Six Sigma, Continuous Improvement, or Improvement Science methodologies/ practices
Demonstrated effective communication, analytical, and technical skills with the ability to provide timely recommendations for improvement
High functioning knowledge of Microsoft Teams, Word, Excel, and PowerPoint
Experience working with culturally diverse populations
Ability to participate as a positive team player
Strong organizational, and communication skills
Demonstrated ability to collaborate, form partnerships, and work effectively as a member of a goal-oriented team
Ability to make independent decisions and recommendations
Ability to adhere to work rules, follow directions, use time effectively and work productively without close supervision
Ability to follow routine and non-routine verbal and written instructions
Ability to communicate clearly and concisely, both orally and in writing
Ability to analyze and solve problems, draw valid conclusions, and develop alternate recommendations
Ability to satisfactorily complete a background check (including a criminal records check)
Due to the complexity of the role, preference will be given to candidates who can commit to the position for at least one year.

Nice To Haves

Experience using mapping and flowchart software, preferred

Responsibilities

Assists coordinator with human-centered process initiatives and timely project management
Gathers information through stakeholder engagement for process mapping and flow-charting
Conduct lean analysis to streamline workflows, minimize waste, and improve quality to provide a value-added end-user experience
Utilizes continuous improvement process methods to conduct root cause analysis to identify contributing and foundational problems
Assists with digitization of workflows and standard operating procedures and protocols for departments, as needed
Assists in the coordination of department standard operating procedures and workflows to support organizational process system
Evaluate internal workflows and identify areas of improvement to make continuous improvement recommendations
Recommend process optimization, prepare reports, and deliver presentations to support recommendations
Effectively utilizes and optimizes department and enterprise process improvement tools & develops standard operating procedures and training for broader staff process improvement
Assists with the logistics and implementation of the enterprise process improvement projects
Utilizes quantifiable measures to evaluate the success of process improvement pilots and initiatives
Establishes, maintains, processes, and/or updates files, records, and other documents
Maintains open communication with all staff and key stakeholders
Safeguards all data sensitive or otherwise
Attend all ASI trainings, meetings, and workshops, as required
Approaches work with growth mindset and seeks new and creative ways to accomplish goals
Maintains a high standard of service and support for ASI team members
Performs other related duties, as assigned