Process Transformation Manager

Safelite • Columbus, OH

2d

About The Position

The Process Transformation Manager is responsible for driving and deploying continuous improvement initiatives across the Safelite field operation with a focus on enhancing efficiency, quality and customer satisfaction. As the Manager of Process Transformation, you will be responsible developing and executing process improvement plans, managing project timelines, and monitoring progress against key performance indicators. You will work closely with and lead cross-functional teams to identify opportunities for improvement and implement best practices to streamline processes and reduce waste resulting in a culture of excellence. Other aspects of the job include change plan development, team building and group facilitation, compiling and analyzing data, and preparing training materials.

Requirements

• 7-9 years experience in process improvement and/or project management
• Knowledge and experience of process improvement methodologies (Lean, Six Sigma)
• Knowledge and experience with change management approaches
• Facilitating project teams to deploy improvements and solve local problems
• Must be able to travel 50%
• Experience with Visio or other process mapping software experience
• Strong communication and interpersonal skills including ability to present, influence and interact with all levels of management
• Experience facilitating project teams to solve complex problems

Responsibilities

• Develop and implement process improvement plans to drive operational efficiency within multiple facilities or across multiple departments. Plans and assigns work accordingly.
• Create implementations plans with local teams to ensure effective deployment of change through operation in order to realize business benefits.
• Manage project timelines, stakeholder engagement plans, and business case objectives to ensure successful implementation of process improvement initiatives.
• Assist and lead operations teams through the deployment of process change and improvements ensuring sustain implementation in order to realize business benefits.
• Facilitate cross-functional teams to identify opportunities for improvement, develop action plans and implement standard best practices.
• Collaborate and engage with key stakeholders and provide regular updates on progress of process improvement initiatives, including successes, challenges and next steps.
• Assists in the development of process solutions to a wide range of difficult problems ensuring consistency with organization objective.
• Monitor and conduct data analysis on key performance indicators to identify areas of improvement and track progress against targets.
• Create and deliver presentations on business case progress and project results to field and senior leadership.
• Create standard best practices and replicate to improve performance and generate business benefits
• Performs other duties as assigned
• Complies with all policies and standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level