PROCESSING ASSISTANT- 40010804

Durham County • Durham, NC

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About The Position

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

Provides clerical support for the Customer Information Center; answers the telephones, routes calls and records messages; types forms, correspondence and reports; maintains files and processes case records; performs other clerical tasks as assigned. Responsible for filing terminated case records and scanning records into an imaging system.

Requirements

• Knowledge of Microsoft Office and the ability to operate standard office equipment.
• Effective oral, written, and interpersonal communication skills with a customer service focus are essential.
• Ability to work with the public and operate standard office equipment essential.
• Graduation from high school and one year of clerical work experience; or an equivalent combination of education and experience.

Nice To Haves

• Experience with multi-line phone systems and knowledge of Microsoft Office and Windows highly desired.
• Experience in a scanning environment preferred.

Responsibilities

• Provides clerical support for the Customer Information Center
• Answers the telephones, routes calls and records messages
• Types forms, correspondence and reports
• Maintains files and processes case records
• Performs other clerical tasks as assigned
• Responsible for filing terminated case records and scanning records into an imaging system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED