PROCESSING ASSISTANT- 40001529

Durham County • Durham, NC

3d

About The Position

Join Durham County GovernmentDurham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

Provides clerical and administrative support for the Children and Family Services Division. Responsibilities include covering the lobby area; processing mail; performing data entry of forms into multiple systems; investigating and reconciling discrepancies in case files; completing criminal background and central registry checks within required timeframes; answering multi-line telephones; routing calls and recording messages; typing forms, correspondence, and reports; and performing other clerical duties as assigned.

Requirements

• Experience using multi-line phone systems
• Working knowledge of Microsoft Office and Windows
• Effective oral, written, and interpersonal communication skills
• Ability to work professionally with the public
• Ability to operate standard office equipment (copiers, scanners, printers, etc.)
• Strong attention to detail and ability to meet required timelines
• Graduation from high school and one year
• Demonstrated possession of knowledge, skills, and abilities gained through at least one (1) year of office assistant or secretarial experience, or an equivalent combination of training and experience.

Nice To Haves

• Bilingual skills preferred

Responsibilities

• covering the lobby area
• processing mail
• performing data entry of forms into multiple systems
• investigating and reconciling discrepancies in case files
• completing criminal background and central registry checks within required timeframes
• answering multi-line telephones
• routing calls and recording messages
• typing forms, correspondence, and reports
• performing other clerical duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED