Product Manager, Digital Commerce (CRO and Growth)

MoMA•New York, NY

6d•$125,000 - $170,000

About The Position

MoMA Design Store (store.moma.org) is looking for a professional with a passion for developing best-in-class Ecommerce experiences. The ideal candidate has both a passion for simple, intuitive customer experience and very strong analytical abilities. We're looking for someone who can roll their sleeves up and get into the details, but also tie them back to the big picture. The Product Manager, Digital Commerce will own the optimization and evolution of store.moma.org, with a clear mandate to drive conversion rate optimization (CRO), incremental revenue, and profitability. This role sits at the intersection of customer experience, data, technology, and commercial strategy, translating insights into measurable business impact. This position reports directly to the Head of Ecommerce.

Requirements

A minimum of three years’ experience in DTC Ecommerce digital product management and growth-focused roles, two plus years working with testing and personalization tools, various voice of customer methodologies, and user acceptance testing.
Proven track record driving CRO and revenue growth on a high-traffic consumer website.
Extensive understanding of the retail Ecommerce landscape, including “best practice” features and functionality.
Capacity to understand, track, and act on industry trends and competitors.
Experience optimizing shopping experiences for conversion, (e.g. checkout flows & landing pages).
Strong analytical thinking, inquisitive outlook; self-motivated, resourceful, and creative mindset.
Ability to translate business goals into customer experiences and measure and prove their impact.
Ability to multitask and prioritize projects with keen attention to detail.
Ability to balance brand, customer experience, and commercial outcomes.

Nice To Haves

Passion for art, design, and MoMA’s mission is a strong plus

Responsibilities

Conversion Rate Optimization & Revenue Growth Owns the CRO roadmap for store.moma.org, identifying and prioritizing experiments across PDPs, PLPs, checkout, navigation, search, and merchandising experiences.
Leads a structured test-and-learn program (A/B, multivariate, personalization) focused on increasing conversion rate, AOV, revenue per session, and lifetime value.
Identifies and quantifies incremental revenue opportunities, building business cases and forecasts tied to product initiatives.
Partners with Site Merchandising, Marketing, and Merchandising to optimize traffic quality, on-site engagement, and monetization of key collections and campaigns.
Maps, understands, evaluates and optimizes all key customer journeys; identifies, monitors, and maintains KPIs Profitability & Business Impact Ensures product decisions are grounded in profitability, not just top-line growth—balancing conversion gains with margin, fulfillment costs, and operational complexity.
Collaborates with Finance and Analytics to understand unit economics, gross margin, and contribution profit at a feature and experience level.
Prioritizes initiatives that improve revenue efficiency, reduce friction, and scale sustainably. Product Strategy & Roadmap Defines and maintains a data-driven product roadmap aligned with MoMA Retail’s multi-year Ecommerce growth goals.
Translates business objectives into clear product requirements, success metrics, and release plans.
Continuously evaluates and manages platform capabilities, tools, and vendors that can accelerate CRO, personalization, and experimentation with a focus on AI. Customer Experience & Design Excellence Advocates for a design-led, customer-first experience that reflects MoMA’s brand, and accessibility commitments.
Use qualitative and quantitative insights to identify pain points and opportunities Cross-Functional Leadership Clearly communicates priorities, trade-offs, and results to stakeholders and leadership.
Champions a culture of experimentation, accountability, and continuous improvement.
Leads UAT, involving cross-functional teams as needed.