Product Manager OMS

American Public Media Group•Saint Paul, MN

2d•$115,000 - $140,000•Hybrid

About The Position

The OMS Product Manager owns the vision, roadmap, and ongoing optimization of the enterprise Order Management System and other required technologies that underpin underwriting and revenue operations across APMG’s Underwriting Sales capability. Blending product‑management discipline with technical fluency, you will partner with Sales, Ad Ops, Production, Finance, IT, and vendor teams to streamline order‑to‑cash workflows, integrate and manage integrations with related systems, and ensure data remains accurate, actionable, and accessible. This role is ideal for a hands‑on product professional who thrives on reducing process friction, translating business needs into user stories, and delivering incremental value through agile practices.

Requirements

4-6 years of experience as a Product Manager, Business Systems Analyst, or comparable role supporting CRM / OMS or revenue‑operations platforms.
Hands‑on experience with Salesforce (or equivalent CRM) and familiarity with REST/SOAP APIs and data integrations.
Demonstrated success optimizing complex workflows and driving adoption across sales, finance, and technical stakeholders.
Working knowledge of agile/Scrum methodologies and product‑management best practices.
Strong analytical, communication, and problem‑solving skills; ability to translate data into actionable recommendations.

Nice To Haves

Experience in media, advertising, or digital‑subscription businesses.
Familiarity with programmatic advertising, campaign attribution tools, or BI platforms.
Salesforce Administrator or Product Owner certification.
Experience in financial management systems (e.g., Lawson).
Experience in Agile Execution & Quality: Facilitate sprint planning, backlog grooming, and retrospectives with technical teams; define acceptance criteria and perform feature validation.

Responsibilities

Serve as day‑to‑day Product Manager for the OMS: maintaining the product backlog, define user stories, and prioritize work in line with revenue goals and stakeholder feedback.
Collaborate with other technology Product Managers to enable the end-to-end workflows supporting our sales and underwriting functions.
Develop, communicate, and track a clear product vision and roadmap; measure success using adoption, data‑quality, and time‑to‑order KPIs.
Build and maintain a product backlog that reflects the vision, roadmap, and all related requirements that deliver on the target business outcomes.
Oversee OMS configuration, access, and release management in partnership with internal developers and the OMS vendor.
Work with internal technical resources to coordinate and test integrations between OMS, Salesforce CRM, ad‑serving platforms, finance systems, and other relevant business systems; triage and resolve production issues.
Partner with third-party vendors for platform management, maintenance, enhancements, or issue resolution.
Map current and future‑state workflows; identify automation opportunities and implement dashboards/reports that surface actionable insights for Underwriting Teams.
Develop and deliver training, documentation, and onboarding materials that promote best‑practice data hygiene and empower users.
Provide hands-on support to Sales staff in their daily use of the OMS, offering guidance, troubleshooting assistance, and workflow optimization to ensure high adoption and effective utilization.
Partner with other enablement teams (e.g., Advertising Operations, Traffic) to serve additional needs of the underwriting team.
Act as primary liaison among Sales, Finance, Ad Ops, Production, IT, and external vendors, ensuring requirements are translated into technical solutions and releases are communicated effectively.
Support change‑management activities including UAT, release notes, and adoption campaigns.
Serve as a dedicated partner to the Sales team, translating frontline user needs into product enhancements and ensuring responsive support and training to maximize adoption.
Manage the day‑to‑day relationship with the OMS and related vendors; evaluate new features, advocate for enhancements, and track contract deliverables and SLAs.