Product Manager, Store Operations
About The Position
As the PM for Store Operations, you’ll steward our flagship store ordering product, used by tens of thousands of grocery departments nationwide. You’ll own working with our current customers, prioritizing our roadmap, and maximizing the impact of a solution that is already driving 100s of millions of pounds of food waste each year. You'll work closely with product design, machine learning engineers, and mobile and full-stack engineers to improve the holistic experience. Your ownership, attention to detail, and your obsession with outcomes will lead to both short and long term rewards: every incremental bit of performance you can deliver will directly result in less food waste.
Requirements
- 2+ years as a PM shipping customer-facing software in a fast-paced environment.
- Proven track record of improving an in-market product: balance bugs and tech debt with new value, ship incremental, low-risk rollouts.
- Technical fluency: Understands the basics of web app and mobile architecture, can read an API spec and make calls to it, write basic SQL or experienced with at least 1 programming language.
- Analytical decision-making: define useful metrics, synthesize qual and quant; A/B tests or phased rollouts a plus.
- Ownership Mindset: incidents, SLAs, alerting, on-call coordination, and follow-ups that drive lasting fixes.
- Clear communicator who writes crisp PRDs and change specs and aligns cross-functional stakeholders.
- Experience with rapidly creating prototypes using generative coding tools.
Responsibilities
- Steward and improve iPad Store Ordering for performance, reliability, and shrink and sales impact.
- Own roadmap and prioritization, balancing customer commitments, tech debt, and new value with pragmatic trade-offs.
- Partner with Data and ML to monitor and evolve forecasting and ordering policies, adding guardrails to avoid regressions.
- Strengthen adherence and input quality across display controls, overrides, and detection of “gaming.”
- Lead cross-functional delivery and change management for multi-chain rollouts.
- Ensure reliability at scale: SLAs, incident response, telemetry, alerting, and on-call playbooks.
- Maintain customer relationships and translate feedback into priorities.
- Track accuracy, adoption, adherence, and impact; support GTM on renewals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
