Product Operations Manager

DeepIntent•New York, NY

6d•$110,000 - $135,000

About The Position

The Product Operations Manager will own the systems, workflows, and frameworks that make the Product organization more effective and more consistent. This is an organizational impact role; you'll be building infrastructure that scales with the team, reducing friction that slows good work down, and raising the operational maturity of a product org that is actively growing and transforming. Strong candidates will have a builder's mindset and be more interested in designing repeatable systems than in handling one-off requests.

Requirements

3+ years in Product Operations, Program Management, or a closely adjacent role (TPM, Product Management, Business Operations) at a B2B SaaS or tech company
Strong command of Jira and product tooling, including dashboards, workflows, and automations
Cross-functional experience working with Product Marketing, Engineering, and Finance
Excellent written communication skills; able to turn ambiguous requirements into clean process documentation
Demonstrated ability to build systems and frameworks, not just manage tasks
Comfortable in fast-moving environments where priorities shift and structure has to be earned

Nice To Haves

Familiarity with software capitalization (ASC 350-40) in a SaaS context nice to have
Experience coordinating tiered release strategies alongside Product Marketing
Background in Agile/Scrum environments a plus
Experience in regulated industries (healthcare, fintech, or similar) where compliance is embedded in the development process

Responsibilities

Design and maintain intake and discovery frameworks so that scoping and approval are structured and repeatable
Own the release calendar and act as the operational lead for GA releases across Product, Product Marketing, Engineering, and Support
Partner with Product Marketing to establish beta program frameworks covering eligibility, feedback collection, and handoff to GA
Define and standardize post-launch success measurement: KPI frameworks, instrumentation checklists, and post-launch reviews
Manage roadmap hygiene: track priority changes, document rationale, and keep downstream teams informed when direction shifts
Support quarterly and semi-annual planning cycles by coordinating inputs and tracking goal progress across the PM team
Own internal product communications including release notes, monthly updates, and stakeholder communications to commercial and client success teams
Support key product cadences including the 6 Week Product Line meetings with prep materials, agenda management, and action item tracking
Own the Product org's documentation: PRDs, decision logs, post-mortems, and process guides
Build and maintain templates and playbooks that reduce rework and raise consistency across the team
Administer and optimize the product tool stack (Jira, Confluence, etc.) and build dashboards that give leadership visibility into portfolio health
Manage software capitalization tracking in compliance with finance requirements
Support PM onboarding so new hires ramp quickly on processes and tools
Aggregate customer feedback from support tickets, NPS, sales calls, and user research into a structured, accessible repository
Maintain a competitive tracking process and surface relevant market developments to the team on a regular cadence