Product Operations, Senior Associate | Housing
About The Position
EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled. The Product Operations Associate role plays a crucial role in ensuring the development and rollout of products that drive the business forward. You will work as an extension of the product team, and partnering closely with Product, Engineering, Solutions Engineering, Customer Success, Data, and Product Marketing to ensure a successful product launch. This role offers meaningful ownership over execution, launch quality, and iteration speed as we scale a fast-growing business line.
Requirements
- 2-3 years of experience in product operations, consulting, banking, or related operational roles in high-growth tech companies
- Deep analytical experience, SQL proficiency
- Proven ability to manage complex, cross-functional initiatives in ambiguous environments
- Strong written communication skills, including specs and process documentation
- High attention to detail with strong ownership and follow-through
- Willingness to work in person at our office 4-5 days a week
Responsibilities
- Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and evaluation.
- Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status
- Evaluate project progress continuously, integrating client feedback to inform and drive process improvements and enhancements
- Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
- Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
- Use SQL and internal tools to analyze product usage, adoption, and workflow health
- Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements
- Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
- Attract top-tier talent to join our driven team
- Move at rocket speed, build something massive.
Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
- Unlimited vacation and paid holidays
- We'll cover relocation packages and make the move exciting, not painful!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
