Product Owner 2

Primerica•Duluth, GA

About The Position

Join our dynamic Marketing Digital Distribution team as a Product Owner and play a vital role in research, prioritizing product decisions, and guiding product strategy for several life insurance quoting applications. You’ll create a shared understanding of current and future customer experiences while building and managing product roadmaps that deliver end-to-end connected experiences for Primerica agents, clients, and home office operations. This position is responsible for overseeing all activities related to several Primerica life insurance quoting applications. You’ll conduct research on competitor products and customer needs, work with several product delivery teams, and coordinate with various teams to deliver complete end-to-end user experiences integrated with other digital products and back-office processes that allow Primerica representatives to quickly and easily provide a personalized life insurance quote to their prospects and clients.

Requirements

Bachelor’s degree or equivalent professional experience
4-5 years of product owner experience, preferably in digital insurance applications and financial services industry
Experience in Life Insurance or broader Insurance industry required
Digital Product Owner experience with focus on web-based customer-facing applications on desktops, laptops and mobile phones
Proficiency with Jira or similar application for agile project management and backlog management
Strong problem-solving and analytical skills with data-driven approach
Experience with life insurance quoting systems, rating engines, and policy administration platforms, preferred
Knowledge of agile development methodologies and cross-functional team collaboration
Intermediate or higher user for MS Office products (Word, Excel, PowerPoint)
Understanding of life insurance, particularly term life
Knowledge of underwriting processes, risk assessment, and insurance rating methodologies
Understanding of regulatory requirements for insurance applications (state insurance regulations, NAIC guidelines, compliance standards)
Familiarity with life insurance quoting processes, needs analysis, and sales workflows
Experience with insurance agent workflows and client application processes
Strong facilitation skills for meetings, workshops, and collaborative planning sessions
Experience with customer research methodologies and user feedback collection
Ability to translate complex insurance requirements and regulations into clear product specifications
Track record of successful product launches and user adoption in regulated industries
Understanding of user experience principles and customer-centered design approaches for insurance sales processes

Nice To Haves

Experience with life insurance quoting platforms and policy administration systems
Product management certifications (e.g., Certified Scrum Product Owner)
Insurance industry certifications (LOMA, FLMI, CLU, ChFC, or state insurance licenses)
Knowledge of insurance compliance and regulatory reporting requirements

Responsibilities

Strategic Product Leadership
Support the life insurance quoting application strategic development by participating in ongoing maintenance of customer experience maps and product roadmaps
Develop deep understanding of user experience mapping processes, including ecosystem mapping that supports the life insurance sales journey
Work with internal teams and agents to develop ideal customer experiences incorporating functionality, convenience, personalization, ease of use, and flexibility
Act as life insurance quoting system expert to deliver a best-in-class life insurance quoting application for Primerica representatives
Product Development & Collaboration
Partner closely with stakeholders to create and maintain product roadmaps, epics, user stories, and use cases
Communicate requirements effectively to cross-functional team members including software engineers, testers, UI developers, UX designers and IT security analysts
Serve as subject matter expert regarding application business rules and functionality for integrated product teams operating within an agile Scrum process
Manage key testing activities and system functionality validation prior to and post production promotes
Product Delivery
Manage and maintain all requirements materials and traceability matrices throughout development lifecycle
Articulate and communicate requirements clearly to product team members
Prioritize enhancements and manage release schedules working closely with development teams and project managers
Ensure team productivity and focus on the delivery of digital product key value-added features and enhancements
Team Leadership & Collaboration
Lead daily and weekly collaboration work sessions with product development teams
Provide regular guidance, support, and decision-making assistance regarding product direction and prioritization
Review and approve product team deliverables including requirements documentation, design, technical requirements, and training materials
Provide stakeholder, internal business partners and management with actionable insights about supported digital products to enhance decision-making and prioritization
Stakeholder Engagement & Communication
Plan and lead external stakeholder meetings with insurance agents to provide product updates, demos, and capture feedback
Develop compelling, creative, and easy-to-understand approaches for communicating insights to stakeholders
Bring visibility to experience gaps and integration opportunities across different customer touchpoints for supported digital products
Partner with stakeholders, product owners, and associates across the enterprise to align strategies, priorities, and roadmaps
Market Research & Analysis
Conduct customer research, market analysis, and competitor analysis for life insurance quoting solutions
Gather and assess market requirements through competitive intelligence, emerging trends, and stakeholder feedback
Collaborate with strategic design teams and cross-functional stakeholders to build experiences for field research and testing
Training & Support Management
Own feedback processes and methods for receiving input from external users, support teams, and marketing
Ensure comprehensive training and support materials are delivered with each product release
Support training and knowledge sharing with internal support, marketing, and insurance agents
Maintain and leverage product feedback to resolve issues and improve overall product based on value and priority