Product Portfolio Operations Manager e

JPMorgan Chase & Co. • Columbus, OH

6d

About The Position

Embrace the challenge of adapting to shifting priorities and resources while
contributing to a dynamic team and applying your expertise, strategic thinking
skills, communications, and operational excellence across product lines.

As a Product Portfolio Operations Manager in CCB Operations, you are a
foundational member of a team responsible for implementing connectivity
strategies across the product space, while being directly responsible for
creating and managing structures that enhance coordination in our product line.

Chase is a leading financial services firm, helping nearly half of America’s
households and small businesses achieve their financial goals through a broad
range of financial products. Our mission is to create engaged, lifelong
relationships and put our customers at the heart of everything we do. We also
help small businesses, nonprofits and cities grow, delivering solutions to solve
all their financial needs.

Our Consumer & Community Banking division serves our Chase customers through a
range of financial services, including personal banking, credit cards,
mortgages, auto financing, investment advice, small business loans and payment
processing. We’re proud to lead the U.S. in credit card sales and deposit growth
and have the most-used digital solutions – all while ranking first in customer
satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet
clients’ needs globally. Developing and using the latest technology, teams work
to deliver industry-leading capabilities to our clients and customers, making it
easy and convenient to do business with the firm. Teams also drive growth by
refining technology-driven customer and client experiences that put users first,
providing an unparalleled experience.

Requirements

• 5+ years of experience or equivalent expertise in program management, portfolio management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies

Nice To Haves

• Proven ability to lead matrixed, cross-functional teams, leveraging collaboration, influence, and conflict resolution skills to achieve desired results
• Excellent communication, presentation, and interpersonal communications skills with strong ability to develop and maintain relationships
• Strong analytical problem solving, creativity, and attention to detail, demonstrated by the ability to make timely and sound decisions
• Ability to effectively shift between strategic and detailed tactical management
• Consumer Community Banking (CCB) Operation and product management experience a plus

Responsibilities

• Supports portfolio level management (i.e., all 12 Ops Products); key responsibilities include but are not limited to the following:
• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed