Product Portfolio Operations Manager

JPMorgan Chase & Co. • Plano, TX

12h

About The Position

Embrace the challenge of adapting to shifting priorities and resources while
contributing to a dynamic team and applying your expertise, strategic thinking
skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Digital Workflows Client Services,
you are a foundational member of a team responsible for implementing
connectivity strategies across the product space, while being directly
responsible for creating structures that enhance coordination in our product
line.

Requirements

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Excellent knowledge of project management tools and techniques.
• A positive can-do attitude and ability to work under pressure with multiple teams and deadlines.
• Ability to be in the details, as well as distill and filter the right information for the right audience.

Nice To Haves

• Service Now is a huge plus

Responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing need
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, to ensure deliverable outcomes align with overall business goals, and support by tracking of operational and key results.
• Champion the adoption of agile methodologies and solutions, fostering a culture of continuous learning and innovation within the team
• Work closely with internal customers to understand their requirements and target user experiences
• Come up with innovative ideas to track, report and present platform adoption rates to ensure the project is achieving the agreed benefits.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed