Product Support Branch Manager- HOLT Industrial Systems

HOLT • New Braunfels, TX

16h

About The Position

Job Summary: The Product Support Branch Manager evaluates, allocates, and directs all human, physical and financial resources for the successful achievement of the parts and service department’s annual business plan in alignment with the company’s vision. Essential Functions: Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS) Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Formulates, monitors, and controls department goals and activities in accordance with the company vision statement and core business values, to achieve established regional objectives and business unit forecasts Selects, develops, and evaluates personnel to ensure high levels of performance, consistency, commitment, human resource availability, and effective planning for future resource needs Budgets, monitors schedules, and controls the financial material and human resources of the parts and service departments to achieve targeted goals on a consistent basis Manages, maintains, and develops physical and capital resources to ensure that their use is maximized Develops, integrates, and communicates department plans for safety and environmental activities in support of company-wide goals to ensure safe working conditions and legal compliance Requires regular and punctual employee attendance Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned

Requirements

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
• Demonstrates acute knowledge of HOLT Industrial Systems operations and related systems
• Knowledge of safe work policies, procedures, and practices
• Excellent verbal, written, communication, and presentation skills
• Time management skills in order to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources, and achievement of goals and work results
• Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention of problems
• Judgment and decision-making skills to consider the relative costs and benefits of potential actions to choose the most appropriate one
• Attention to detail and being thorough in completing work tasks
• Effective influencing abilities
• Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
• Ability to work on multiple projects and deal effectively with employees and management
• Ability to think logically for interpreting and analyzing problems assigned or encountered
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Organizational ability and confidence to work independently and with individuals and groups
• Minimum five years of experience required; seven or more years of experience preferred
• High school diploma or equivalent with additional specialized/technical training or some college courses required

Nice To Haves

• College degree preferred

Responsibilities

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Formulates, monitors, and controls department goals and activities in accordance with the company vision statement and core business values, to achieve established regional objectives and business unit forecasts
• Selects, develops, and evaluates personnel to ensure high levels of performance, consistency, commitment, human resource availability, and effective planning for future resource needs
• Budgets, monitors schedules, and controls the financial material and human resources of the parts and service departments to achieve targeted goals on a consistent basis
• Manages, maintains, and develops physical and capital resources to ensure that their use is maximized
• Develops, integrates, and communicates department plans for safety and environmental activities in support of company-wide goals to ensure safe working conditions and legal compliance
• Requires regular and punctual employee attendance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED