Production Trainer - Springfield, MO

Veterans United Home Loans • Springfield, MO

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About The Position

Whether you come from a background in training, coaching, education, mortgage production, or a related field, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here! About The Role: As a Production Trainer, you’ll play a key role in shaping the future of our production teams. You’ll build and deliver training for one dedicated department, guiding new hires as they grow into Loan Specialist and Loan Officer roles. This is more than just presenting material. You’ll motivate, coach, and assess trainees as they develop their skills, helping them gain confidence and competence in the mortgage process. If you love helping others learn, thrive in a fast-paced environment, and enjoy seeing people succeed, this role offers a real opportunity to make an impact.

Requirements

• You bring exemplary customer service skills and a genuine passion for helping others succeed.
• You thrive in a fast-paced, results-driven environment.
• You enjoy working in a highly cooperative setting and building strong relationships with co-workers.
• You communicate clearly and confidently, both written and verbally.
• You handle conflict with professionalism and know how to guide productive conversations.
• You have a high attention to detail and can translate technical language into simple, easy-to-understand terms.
• You’re comfortable learning and using new technology.
• You show up consistently and can be counted on to get the job done.

Nice To Haves

• Experience with First Residential and or Veterans United, ideally as a Loan Specialist or Loan Officer.
• 2+ years of mortgage production or operations experience.

Responsibilities

• Building and delivering curriculum for your assigned department, creating clear and engaging learning paths for trainees.
• Facilitating new hire training sessions and leading continuing education courses to keep knowledge fresh and relevant.
• Developing skill builders that strengthen understanding of the mortgage process across the organization.
• Coaching and assessing trainees, providing feedback that helps them grow and reach competency.
• Managing the performance and development of your assigned trainee class.
• Supporting trainees as they transition into Loan Specialist and Loan Officer roles.
• Contributing to a strong team culture by jumping in to help where needed, excluding licensed activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed