Production Trainer - Springfield, MO

First Residential Independent Mortgage • Springfield, MO

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About The Position

As a Production Trainer, you’ll play a key role in shaping the future of our production teams. You’ll build and deliver training for one dedicated department, guiding new hires as they grow into Loan Specialist and Loan Officer roles. This is more than just presenting material. You’ll motivate, coach, and assess trainees as they develop their skills, helping them gain confidence and competence in the mortgage process. If you love helping others learn, thrive in a fast-paced environment, and enjoy seeing people succeed, this role offers a real opportunity to make an impact.

Here’s a snapshot of what you’d be doing: Building and delivering curriculum for your assigned department, creating clear and engaging learning paths for trainees. Facilitating new hire training sessions and leading continuing education courses to keep knowledge fresh and relevant. Developing skill builders that strengthen understanding of the mortgage process across the organization. Coaching and assessing trainees, providing feedback that helps them grow and reach competency. Managing the performance and development of your assigned trainee class. Supporting trainees as they transition into Loan Specialist and Loan Officer roles. Contributing to a strong team culture by jumping in to help where needed, excluding licensed activities.

Requirements

• Exemplary customer service skills and a genuine passion for helping others succeed.
• Thrive in a fast-paced, results-driven environment.
• Enjoy working in a highly cooperative setting and building strong relationships with co-workers.
• Communicate clearly and confidently, both written and verbally.
• Handle conflict with professionalism and know how to guide productive conversations.
• High attention to detail and can translate technical language into simple, easy-to-understand terms.
• Comfortable learning and using new technology.
• Show up consistently and can be counted on to get the job done.

Nice To Haves

• Experience with First Residential and or Veterans United, ideally as a Loan Specialist or Loan Officer.
• 2+ years of mortgage production or operations experience.

Responsibilities

• Building and delivering curriculum for your assigned department, creating clear and engaging learning paths for trainees.
• Facilitating new hire training sessions and leading continuing education courses to keep knowledge fresh and relevant.
• Developing skill builders that strengthen understanding of the mortgage process across the organization.
• Coaching and assessing trainees, providing feedback that helps them grow and reach competency.
• Managing the performance and development of your assigned trainee class.
• Supporting trainees as they transition into Loan Specialist and Loan Officer roles.
• Contributing to a strong team culture by jumping in to help where needed, excluding licensed activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed