Program Analyst - Invoicing Reviewer

Universal Service Administrative Company • Washington, DC

1d • $60,000 - $75,000

About The Position

Working in a creative and fast-paced environment, the Program Analyst will analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, develop and manage performance and funding-related reports.

The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of the Lifeline Department.

Requirements

• Bachelor’s degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.
• A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.
• Three (3) to Four (4) years of working of professional directly related experience
• Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems.
• Proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
• Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
• Excellent analytical and proven problem-solving skills.
• Analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
• Demonstrate strong interpersonal skills and have strong verbal and written communication skills.
• The ability to identify and implement continuous process improvement.
• Highly Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

Nice To Haves

• Basic understanding of SQL (Vertica)
• Basic understanding of Python

Responsibilities

• Collaborate with operations and IT to develop, document, and implement improved efficiencies.
• Provide support to IT efforts to develop requirements for additional system functionality.
• Assist management in developing performance metrics.
• Identify trends, atypical situations, or other issues that may require special consideration or procedures.
• Manage multiple conflicting priorities while supporting the various process owners
• Ensure the adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders.
• Conduct audit research.
• Assist Senior Manager(s), Director(s), and others in various projects, as needed
• Other specific duties as assigned.
• Perform daily invoicing functions. Thoroughly examine invoices for accuracy, completeness, and compliance with company policies and relevant regulations.
• Utilize analytical skills to identify discrepancies or irregularities in invoice submissions.
• Continuously developing and reviewing internal program procedures for program efficiencies and compliance.
• Maintain organized and detailed records of all reviewed invoices.
• Effectively communicate with stakeholders to address inquiries, resolve issues, and clarify discrepancies.
• Track and ensure successful resolution of open invoicing issues and escalate them to management, as needed.
• Review outgoing communications, convey invoice status updates, and maintain checklists/review queue.
• Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
• Provide feedback on invoice processing procedures to enhance efficiency and accuracy.

Benefits

• USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country.
• USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage.
• Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year.
• Regular telework schedule and opportunities to take professional development courses and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level