Program Manager, AGL Employee Experience

Amazon • Nashville, TN

7d

About The Position

Amazon Grocery Logistics is seeking a Program Manager to join the Employee
Experience Team.

As a Program Manager on the Employee Experience Team, you will be responsible
for originating and executing projects dedicated to improving employee job
satisfaction at all levels across the Worldwide AGL space. An ideal candidate
will be driving new programs to help Amazon become Earth’s Best Employer across
multiple roles within the AGL network. This means you are not only able to
develop and drive high-level strategic initiatives, but can also roll up your
sleeves, dig in, and get the job done. You will be able to take large, complex
projects and break them down into manageable pieces, develop functional
specifications, and then deliver them in a successful and timely manner.
Maturity, high judgment, negotiation skills, ability to influence, analytical
talent, and leadership are essential to success in this role.

This position is inherently cross functional – you will work closely with
Operations, Ops Excellence, Ops Integration, AGL Tech teams, Finance, Safety,
Food Safety, PXT, Employee Relations and executive teams to bring your
initiatives to the network. The role will require candidates to Think Big, as it
is a worldwide role, supporting, NA, EU, and JP. This job will require
exceptional communication skills and having the ability to work independently in
a high-pressure environment with all levels of leadership, and exercise sound
judgment where clear guidelines may not exist.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Own and manage the lifecycle of new and existing programs/initiatives, successfully delivering concurrent complex projects aligned with business objectives
• Engage the right stakeholders, customers, and partner teams to communicate with and impact critical business initiatives, and craft and deliver cross-functional, scalable solutions
• Develop, implement, and govern KPI (Key Performance Indicators) reporting for a portfolio of programs, providing visibility to stakeholders on program performance, and use this data to drive business decisions
• Help partner and stakeholder teams make trade-offs by considering the impact to the business and customer (e.g., customer experience, quality, efficiency, etc.)
• Proactively identify opportunities to continuously improve program quality, efficiency and operational excellence
• Producing concise, relevant, and strategically driven documents and presentations for both the front-line operation at within AGL and company leadership.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level