Program Manager - ERP/Data Specialist
About The Position
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Program Manager/Service Delivery Manager is responsible for playing an essential role in delivering value and ensuring the success of interactions with partners. This role works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support.
Requirements
- 3-5 years of experience working with NetSuite or similar ERP systems, with a focus on data management and integration.
- Certifications: NetSuite Certified ERP Consultant or equivalent certification in other ERP systems.
- Technical Skills: Strong understanding of ERP modules, data migration, and reporting tools; proficiency in SQL and data analysis.
- Project Management: Proven track record of successfully managing ERP implementation or upgrade projects.
- Ability to manage projects and processes independently with limited supervision
- Advanced knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business and partner requirements
- Strong communication skills, both oral and written, with various audiences
- High levels of patience with the ability to remain calm under pressure
- Ability to work in a fast paced, dynamic environment
- Willingness to make changes or adapt as the situation dictates
- Strong organizational skills with the ability to prioritize and manage multiple tasks
- Bachelor’s degree in related field or equivalent business experience
- 3+ years of relevant experience
Responsibilities
- playing an essential role in delivering value and ensuring the success of interactions with partners.
- works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
