Program Manager, Food

Carrier • Beverly, MA

6d

About The Position

This position is responsible for managing customer temperature monitoring programs that help companies who are involved in the manufacture or distribution of temperature sensitive food products to continuously improve their cold chains. The role of the program manager is to provide exceptional customer service, data analysis, information visualization, process improvement, project management, report writing, and presentation delivery. The program manager works within a cross functional team that includes account managers, client services, data analysts, project managers, industrial engineers and field technicians. The program manager also works with customers at multiple levels including QA and/or operations managers at large food retail companies. The ideal candidate should possess excellent customer service skills and effectively communicate with customer representatives at all levels.

Requirements

• Bachelor's Degree
• 4+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration.
• Ability to travel up to 25% (US and Canada)

Nice To Haves

• Bachelor’s Degree - Agricultural Economics, Post-Harvest, Mathematics/Statistics or Food Science
• Understanding of the food distribution chain, cold chain management, transportation, or refrigeration

Responsibilities

• Interact with customers and their representatives, understand their cold chain and gain their trust and participation in cold chain improvement activities
• Present at customer and industry events
• Facilitate the flow of information amongst members of cross functional team.
• Continuously improve skills and expertise in 3 key areas: handling of perishable food items, process improvement, and cold chain management/refrigeration
• Provide cold chain management expertise and drive continuous improvement
• Identify opportunities for improvement and make recommendations for corrective actions to customer’s cold chain
• Manage databases, analyze data, and create reports
• Other duties as required

Benefits

• Employees are eligible for benefits, including:
• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees