Program Manager, Key Accounts - Environmental Solutions (Remote)

Waste Management, Inc.

6h•Remote

About The Position

The primary objective of this role is to execute WM's key account program with large clients across multiple market areas. The Program Manager, Key Accounts - Environmental Solutions is responsible for building deep and lasting relationships with each client by harnessing the resources of WM's vast network. The role is accountable to grow and maintain existing revenue while maintaining the quality of the book of business.

Requirements

Bachelor's Degree (accredited), in Sales/Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited), and four (4) years of relevant experience.
Five (5) years of previous experience (in addition to education requirement).
Must live and work in the U.S.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
Required to exert physical effort in handling objects less than 30 pounds part of the work day;
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements sometimes
Normal setting for this job is a home office setting however it could require travel to field locations
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

Nice To Haves

Prior experience with regulated waste preferred.

Responsibilities

Partners with the Key Account Executive in support of new program initiatives including right sizing, renewals, growth, acquisitions, mergers and the addition of new services.
Drives profitable new revenue by proposing client and site-specific solutions.
Oversees contract compliance.
Executes CPI increases across client book of business where contractually allowed.
Participates in launch, renewal and de-implementation activities related to clients within the assigned book of business.
Educates clients on local regulatory compliance trends and requirements (e.g., mandatory recycling).
Represents the brand with the highest integrity.
Leads and collaborates with cross functional teams to ensure accounts receivable (A/R) are current to contract terms.
Acts as a client resource to escalate and address operational level activities including billing, set-up and service requests.
Uses in-depth knowledge of internal organizational structure, financial performance, and plant specific trends for assigned clients.
Executes client specific reporting and complete quarterly score cards.
Supports the preparation of cost savings, recycling research and presentations.
Becomes well versed with WM's integrated services: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, Lamptracker, etc.
Assists customers in developing options for the management of industrial and hazardous wastes while partnering with local technical service centers.
Performs site evaluations with local teams when necessary.
Monitors news associated with local facilities to proactively address client requirements.