Program Manager — Lab Applications

Mercy Health BSMH • Columbus, OH

7d

About The Position

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Primary Function/General Purpose of Position
The Senior Project Manager Pharmacy and Lab leads and manages multiple complex projects and teams across the continuum of care in all facets of healthcare operations demonstrating a significant return on internal investment. They serve as an internal consultant to administration by providing expertise in lean six sigma, process improvement, and change management. The Sr Project Manager trains departmental and organizational employees, as well as leaders. Project work includes system implementations, process improvement studies, data analysis, work system analysis that result in improved efficiencies, reduced costs, and improved employee/customer satisfaction.

Requirements

• Six Sigma certification - American Society of Quality (preferred upon hire, required within one year of hire)
• Bachelors (required)
• 5+ years' experience facilitating business process improvement, process re-engineering, process design and/or Lean/Six Sigma projects OR 3-5 years in a management position (required)
• Experience using Lean Six Sigma methodologies (Process Mapping, Measurement System Analysis, Time/Motion Studies, Statistical Data Analysis, 5S, Kanban, Standard Work, FMEA, Control Charts, Mistake Proofing, etc.) (required)
• Lean Six Sigma (required)
• Decision making
• Leading a team
• Time Management
• Change Management
• Process Improvement tools and methodologies
• Project Management
• Lean and Six Sigma Methodologies
• Excellent interpersonal skills
• Communication and collaboration with all levels of staff, outside vendors, consultants, and physicians
• Data entry and analysis to determine trends and causes
• Creative problem solving
• Scheduling and facilitating meetings
• Developing and facilitating trainings
• Influencing skills

Nice To Haves

• Masters, Business Administration or related field (preferred)

Responsibilities

• Creates project plans and facilitates project teams to complete process improvement projects.
• Utilizes Lean Six Sigma methodology to improve processes throughout the organization.
• Gathers data through time/motion studies, check sheets, electronic data pulls, online surveys and/or benchmarking other hospitals and organizations.
• Enters and analyzes data in various ways to determine trends and identify root causes.
• Converts data into usable format and dashboards for administration and management to make informed decisions and track process changes and performance.
• Develops creative solutions to problems associated with processes throughout the hospital; presents these solutions to appropriate staff, management, and administration.
• Works with organization leadership, specifically senior leadership and executive administration, to identify opportunities to improve efficiency, reduce costs, and improve job and/or customer satisfaction.
• Schedules meetings, compiles meeting minutes, tracks follow up actions, prepares project management documentation, develops reports and dashboards for milestones and report outs to customers.
• Develops communication, education, and training plans/materials on projects and process improvement tools/methodologies to be used for training and change management.
• Trains all levels of the organization in the effective application of process improvement tools and methodologies; facilitates project communication and change management; trains and mentors internal department employees.
• Leads functional areas and departments in review of all current and proposed projects for prioritization discussions with leadership.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level