Program Manager – Sales Enablement for Sustainable Products & Services

Medline Industries, LP•Northfield, IL

13d•$101,000 - $152,000

About The Position

Medline is seeking a strategic, cross-functional leader with a global outlook to serve as Program Manager – Sales Enablement for Sustainable Products & Services. This role within Medline’s Global Sustainability team serves as the strategic connector between Sustainability, Product Divisions, and the Commercial team—ensuring sellers are informed, prepared, and equipped to execute the company’s sustainability strategy with customers. The position serves as a customer-facing resource for our Sustainable Products & Services portfolio. This individual will support the development of customer-facing narratives, tools, and value frameworks. Additionally, the Program Manager will create frontline support by engaging directly with customers, delivering sustainability insights, showcasing capabilities, and shaping solution recommendations that advance commercial outcomes. The Program Manager will operate as an orchestrator across Product Divisions and Sales, ensuring consistent alignment on offerings, messaging, and emerging customer needs. This individual brings back critical market and customer intelligence to create a structured insights and feedback loop that guides portfolio evolution and informs continuous improvement.

Requirements

Bachelor’s degree in Business, Sustainability, Environmental Science, Marketing or other relevant field
At least 5 years of experience in sustainability, commercial strategy, sales enablement, product management/marketing, or customer-facing roles.
Strategic thinking with strong commercial acumen and the ability to connect sustainability to business value.
Proven ability to translate technical concepts into clear, compelling commercial narratives.
Strong analytical skills with experience in insights, analytics, or market intelligence.
Demonstrated experience engaging with customers and external stakeholders, including facilitating workshops, presentations, and strategic conversations.
Customer-centric mindset with strong presentation, storytelling, and narrative-development capabilities.
Ability to support sales teams in positioning sustainability as a differentiator in customer engagements.
Proven ability to partner cross-functionally and influence without authority across complex organizational structures.
Strong stakeholder-engagement skills and the ability to orchestrate input across product, sales, marketing, operations, and sustainability teams.
Strong planning and organizational skills with the ability to manage multiple priorities.
Excellent written and oral communication skills with the ability to craft clear, concise, and persuasive materials for internal and external audiences.
Ability to create and deliver education, enablement, and insights that drive adoption and alignment across teams.

Nice To Haves

PMP (Project Management Professional) certification
Experience in consumer goods, manufacturing, healthcare supply chain, or related industries.
Background in product sustainability, circularity, decarbonization, or sustainable materials.
Experience developing commercial content, customer presentations, or enablement materials.

Responsibilities

Customer Engagement & Value Storytelling Serve as a frontline sustainability expert and customer-facing resource for inquiries related to sustainable products, waste reduction, reusable solutions, sustainable materials, packaging, and circularity.
Support customer inquiries related to sustainability including requirements, solution options, questionnaires, assessments, etc.
Engage directly with customers to understand their sustainability priorities and participate in customer meetings, presentations, pilots, and sustainability-focused projects to help customers achieve their sustainability goals.
Deliver clear, compelling value propositions by translating technical sustainability attributes into customer-ready narratives and recommended solutions.
Develop and maintain sales enablement tools, narratives, briefs, and customer-facing materials that communicate the value of Sustainable Products & Services.
Partner with Marketing to align sustainability messaging and create internal educational materials to increase understanding of sustainability initiatives, product attributes, and emerging trends.
Provide coaching and guidance to Sales on effectively communicating sustainability value propositions.
Build strong partnerships with Product Divisions to understand current and emerging sustainable products, packaging solutions, and innovation pipelines.
Partner with product managers, sales teams, and marketing to embed sustainability into product roadmaps, go-to-market strategies, communications, and customer engagement.
Facilitate structured information flow across teams to support customer delivery, solution development, and commercial execution.
Monitor and analyze sustainability topics, trends, and regulatory changes affecting sustainable products and programs in alignment with the company’s global sustainability strategy.
Gather customer feedback, competitive intelligence, and market signals from the field to identify emerging sustainability needs and commercial opportunities.
Identify opportunities for new sustainable products, materials, packaging innovations, reuse programs, or sustainability-driven customer solutions.
Translate market and customer insights into actionable recommendations for Product Divisions, Marketing, and Sustainability leadership to guide portfolio evolution and innovation planning.
Provide internal teams with insights on sustainability trends, customer expectations, and market shifts that impact strategic decisions.
Contribute to internal training and readiness initiatives related to sustainable products, customer sustainability goals, and commercial sustainability narratives.
Support internal and external communication efforts by contributing to messaging on sustainability progress, program achievements, and enterprise initiatives—working collaboratively with Communications and Marketing teams.
Help build organizational awareness of environmental programs, certifications, and sustainability achievements.