Program Manager, Training and Technical Assistance

Church World Service

5d•Remote

About The Position

The Children’s Services Department (CSD), which includes the Home Study (HS) and Post Release Services (PRS) Program, is driven by a mission that promotes the safety and well-being of unaccompanied children as they reunify with their families across the United States. As a department, our approach to care is through a child-centric, culturally competent, and trauma-responsive lens that empowers the children and families we walk alongside. To fulfill our mission, we employ shared guiding principles of integrity, compassion, cooperation, accountability and belonging. The Children’s Services Department launched inaugural programming to serve unaccompanied children in 2021. In 2026, in partnership with the Office of Refugee Resettlement (ORR), CWS provides home study and post release services throughout the United States. The Program Manager, Training and Technical Assistance is responsible to coordinate staff training and technical assistance activities for the Home Study and Post Release Services Program for Unaccompanied Children. Key responsibilities include the ability to ensure compliance with donor and CWS requirements while ensuring an engaging, meaningful training experience for staff that is trauma-responsive, client centered, strengths based and incorporates the fundamentals of cultural humility. The Program Manager engages technical experts (internal and external) to offer specialized training that is engaging and incorporates the knowledge of a diverse team. The Program Manager also engages collaboratively with other HSPRS teams (program implementation, monitoring, case acceptance, and others) to ensure training is responsive to the needs, local context and feedback from the HSPRS network. The Program Manager leads the maintenance of the Learning Management System and engages internal and external subject matter experts on technical content. The Program Manager provides direction to the Training and Technical Assistance Program Officer to deliver and track needs and activities across the network. In addition to leading the creation and maintenance of service delivery training, training and technical assistance is provided for special projects (database changes, suitability determination, internal compliance activities, etc.) to all staff funded by the project and tailored to their needs and specific role. Key responsibilities include reviewing policy and project specifications and developing training material, sourcing training platforms and tools, and engaging facilitators and content contributors. The Program Manager is well-versed in social work best practice and service delivery using a trauma-informed and strength-based approach.

Requirements

Specialized training in adult education preferred
A minimum of 3 years of experience working in a social service setting, preferably with unaccompanied children
A minimum of 3 years' training experience required
A minimum of 2 years’ data management required
A minimum of 2 years’ supervisory experience required
Proficient in e-learning approaches
Superior written and verbal communication skills
Ability to track and analyze large data sets and present data in a coherent way with timeliness and accuracy
Proficient in MS Office, client databases, and learning platforms
Strong organizational and time management skills
Understanding of trauma-informed, strengths-based, culturally, and linguistically appropriate approach to client care
Analyzes policies or project specifications, identifies key information, and translates to meaningful training curriculum for staff in a variety of roles
High level of flexibility, emotional maturity, and resilience
Engages staff through a variety of platforms in a primarily remote/hybrid work environment
Demonstrated ability to establish and maintain effective working relationships with a variety of individuals and communication styles in a geographically dispersed team
Schedule and manage workloads to meet deadlines
Adapts quickly to new technology and supports staff through the same
Master’s degree in social work or related field is highly preferred, bachelor’s degree considered with extensive experience demonstrated in the areas above
Formal training in Excel, or similar platform, preferred
Social work license highly preferred
Able to sit for an extended period.
Remote position must have access to reliable internet and appropriate workspace.
Standard work hours with occasional evening or weekend assignment
Successfully pass SEA, FBI, and Child Abuse and Neglect Checks and federal Suitability Determination by third party vendor (not affiliated with CWS).
Reasonable proximity to airport for occasional travel required (network conference, program retreat, in-person training, etc.)

Responsibilities

Lead the maintenance of network pre-service and annual training curriculums that appeals to a variety of learning styles and elevates the voices of those served, their needs, and staff experience in the local context.
Lead the tailoring of trainings and training tracks to the role and requirements of individuals funded by the HSPRS budget.
Works closely and collaboratively with the Program Implementation team to disseminate information and provide training on updated policies to all staff in a timely manner.
Engage Program Implementation and other team members to deliver pre-service, annual renewal and ongoing training curriculums through recorded webinars, e-modules, live presentations, and experiential learning opportunities.
Establish annual training goals and maintain the training and technical assistance calendar and ensures it meets performance objectives.
Coordinate with Deputy Director of M & E, Deputy Director of Program Implementation and Director of HSPRS to address deficiencies in service provision identified through monitoring or other activities.
Engage with other teams outside CSD (Human Resources, Security, Communications, etc.) to prepare and support staff in special projects and ensure donor compliance.
Maintains tracking system and documents network participation/completion of pre-service, annual renewal and other required and optional training.
Create a process to evaluate learning for trainings provided.
Assist with cross-training with other CWS staff and departments that interact with HSPRS.
Leads planning for the network conference and supports planning of other in-person or virtual gatherings.
Ensure compliance with ORR and CWS Policies and Procedures.
Through research, identifies learning tools and platforms to enhance and streamline the work of the direct service staff.
Provides direction and oversight of the use of CWS Home and the Teams resource channel and ensures optimal utilization by the network.
Lead the training and technical assistant program design process and write key sections of proposals and reports.
Recruit and onboard the Training and Technical Assistance Officer.
Delegates tasks to the Training and Technical Assistance Officer.
Provides direct oversight of the Training and Technical Assistance Officer to include weekly supervision and more frequent contact, as needed.
Coordinates the activities of the Training and Technical Assistance Officer to ensure compliance with and completion of the HSPRS learning and training goals.
Conduct performance management activities for direct reports.
Support the Training and Technical Assistance Officer in achieving professional development goals.
Fosters a culture of collaboration and high team morale.
Works closely with HR partner to ensure proof of required training is documented in the personnel file.
Supports community engagement activities through content creation, curriculum review and facilitation of community / stakeholder facing training activities related to the needs of UAC and services provided by CWS.
Identifies gaps in knowledge and areas of strengths of team members and proactively supports additional training and mutual sharing of knowledge.