Training & Technical Assistance Specialist (TTAS)

Ayuda

3d•$63,500 - $75,000•Hybrid

About The Position

This role helps to ensure ample continuing support for the nonprofits which rely on Ayuda’s Language Access Program for interpretation and translation assistance as they navigate language access challenges and strive to adopt best practices. The role also manages trainings provided to interpreters and service providers.

Requirements

Must be legally able to work in the United States and maintain proper work authorization throughout employment.
Must be able to meet the physical requirements of the position presented in a general office environment.
At least two years of experience in language access services, including the following skills and strengths:
Excellent written and verbal communication skills.
Effective management of multiple tasks and deadlines.
Following through with responsibilities in line with expected timeframes or clearly communicating with supervisors when deadlines will not be met.
Understanding of program deadlines/requirements and independently preparing to meet them.
Making decisions appropriate to the role, in place of relying on supervisors to make all decisions.
Independently identifying problems, needs, and inefficiencies; bringing them to the attention of a supervisor; proposing solutions; and taking ownership of the implementation of approved solutions.
Ability to identify, analyze, and report trends or patters in complex data sets
Excellent customer service skills and ability to communicate with people from diverse backgrounds in a culturally competent manner
Dedication to improving access to services for immigrant, limited-English proficient, and Deaf communities
Advanced knowledge of how best to meet the language access needs of nonprofits providing legal and/or victim services
Experience working with interpreters, balancing their needs with those of the organization and client communities

Nice To Haves

Public speaking ability and ability to develop presentations for training or teaching purposes
Experience using:
Microsoft Office (Word and Excel)
Salesforce/CRM databases
DocuSign
Bill.com
Paylocity
Wufoo
SurveyMonkey
Google Drive (Docs and Forms)
SharePoint
WordPress

Responsibilities

Plan and deliver trainings for legal and victim service providers (on site at a physical location or remote) on how to use the services of the Language Access Program, on language access obligations, and on how to work with an interpreter.
Meet with participating legal and victim services providers on a regular basis (frequency depending on capacity) to learn about their unique language access needs.
Take primary responsibility for the execution of interpreter trainings (multi-day trainings and mini-trainings) by managing a variety of related tasks including: advertising, recruiting, contracting trainers, choosing participants, arranging appropriate venue (on site at a physical location or remote), distributing training materials, providing technical support, and offering training graduates the opportunity to contract with Ayuda’s interpreter banks, managing the tasks involved with onboarding new independent contractors.
Screen new nonprofits to determine eligibility for free language access services, and in consultation with the Language Access Managers, decide based on program capacity and funding whether to give new nonprofits access to such services.
Work to assist nonprofits with regard to correctly and efficiently using the services offered by Ayuda’s Language Access Program.
Work to assist interpreters with regard to following the policies in place for independent contractors accepting interpretation assignments from Ayuda’s Language Access Program.
Assist the Language Access Managers with grant applications and reports as they relate to trainings.
Supervise interns and lead the internship recruitment and training process, serving as unit point person for the internship program.
Provide general administrative support to the Language Access team.
Other duties as assigned by the Language Access Director and Language Access Managers.

Benefits

Platinum-level medical insurance plan 100% employer-paid
Dental and vision insurance 100% employer paid
Long-term disability insurance 100% employer paid
Life and AD&D insurance 100% employer paid
Pre-tax 401(k) with Employer match on first 3% of salary
Vacation Days: 21 days per year until year 3, 27 per year in years 3-7 and 33 days per year after 7 years employment. Employees begin with 3 days of vacation leave.
New employees begin with 5 days of Health & Wellness (sick) leave and accrue an additional 5 hours per pay period plus emergency medical leave up to 12 weeks per year
12 weeks paid parental leave
24 days paid holidays and staff wellness days, including Winter Break, the last week of the year
Job-related professional development fees (including annual state bar dues and professional memberships)
Flexible work schedules
Employees with federal student loan debt may be eligible to apply for Public Service Loan Forgiveness through the Department of Education. For more information, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.