Program Manager

Syndigo•Chicago, IL

6h•Hybrid

About The Position

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. This is a hybrid position that requires 2 days per week in-office at our Chicago location We are looking for an Enterprise Program Manager to lead and execute large-scale PIM, MDM, and multi-domain data implementations, while developing best-in-class delivery processes, governance models, and operational performance metrics (KPIs). This role is accountable for end-to-end program execution, including enterprise customer implementations, complex integrations, partner/SI coordination, and delivery team leadership. The Program Manager will drive continuous improvement, operational excellence, and predictable delivery outcomes, ensuring strong collaboration across Implementation, Operations, Partners, Product, Engineering, and Commercial teams. The Program Manager will oversee multiple concurrent enterprise implementations, lead delivery teams, manage scope and change control, and ensure standard operating procedures, estimation discipline, and governance frameworks are consistently applied. The ideal candidate brings strong leadership, execution rigor, and data-first thinking, with the ability to operate across organizational levels, manage complexity with urgency, and advocate for quality, data integrity, and accountability across all delivery processes.

Requirements

Bachelor’s degree required
10+ years of experience with a proven track record in enterprise program management, data operations, or implementation leadership
Strong experience managing PIM, MDM, or complex data-centric enterprise implementation programs
Experience leading cross-functional teams and SI/partner-led delivery
Experience working in a fast-paced, enterprise, and growth-oriented environment
Strong program execution, stakeholder management, and leadership skills
Excellent written and verbal communication
Above-average analytical and problem-solving skills
Advanced Excel and reporting skills
Highly comfortable and passionate about technology, data platforms, and integrations

Responsibilities

Own end-to-end delivery of enterprise PIM/MDM and multi-domain implementations from planning through go-live and stabilization
Manage multiple parallel programs and workstreams, ensuring alignment across people, process, data, and technology
Maintain strong control of program plans, milestones, dependencies, and delivery health
Oversee complex integration landscapes, including ERP, commerce platforms, syndication networks, data lakes, vendor portals, and downstream systems
Work closely with Solution Architects, Integration Leads, Engineering teams, customer IT, and SIs to define scope, sequencing, and testing
Proactively manage integration dependencies, risks, and cross-team handoffs
May lead delivery coordination with System Integrators and implementation partners across onshore/offshore models
Define and enforce clear roles, responsibilities, and RACI across internal teams and partners
Hold SI teams accountable for scope, timelines, quality, and governance adherence
Act as the escalation point for partner performance and delivery risks
Own project estimation (effort, cost, timelines, resourcing) during planning, presales support, and change events
Establish and enforce scope control and structured change management processes
Actively manage scope creep, change requests, and impact analysis across cost, timeline, and resources
Partner with commercial, sales, and finance teams to ensure delivery commitments are realistic and executable
Maintain adherence to operating efficiency, quality standards, and customer service goals
Define, implement, and track KPIs, operational metrics, and delivery performance dashboards
Lead customer business process reengineering initiatives to improve quality, timeliness, scalability, and project cost control
Apply continuous improvement methodologies (example Lean, Six Sigma, or similar) to improve productivity and data delivery outcomes
Lead Enterprise Project and Program Management across multiple PIM/MDM implementations
Coach Program Managers, Project Managers, Implementation Leads, and delivery teams
Build a high-performance, accountable delivery culture
Strengthen troubleshooting, problem resolution, and escalation management capabilities across teams
Work closely with Customers, Partners, Product, Engineering, and Commercial teams to ensure alignment and transparency
Communicate effectively with enterprise customers on delivery status, risks, and improvement opportunities
Translate complex data and technology challenges into clear, actionable outcomes