Program Manager, Amazon Rufus

Amazon • Santa Clara, CA

1d

About The Position

The Amazon Rufus Editorial team is seeking a Program Manager who is passionate
about technology, innovation, and improving the customer experience. This is an
opportunity to join the high-performing team behind Amazon’s new generative
AI-powered shopping assistant. Rufus makes it easy for customers to find and
discover the best products to meet their unique needs by helping with product
research, providing comparisons and recommendations, answering specific product
questions, and more. This role is inherently high-visibility and highly
cross-functional, requiring collaboration and influence across product, design,
science, and engineering.

A successful candidate will thrive in ambiguity, bringing process and discipline
to a highly dynamic and fluid environment. This role will require excellent
written and oral communication skills, exceptional judgment, strong
interpersonal skills, deep curiosity about how things work, and a passion for
serving customers. You must enjoy context-switching and partnering at all levels
of the organization to deliver results.

Requirements

• 3+ years of program or project management experience
• Bachelor's degree or equivalent
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience in managing multiple, competing priorities simultaneously

Nice To Haves

• Experience working with editorial, product, science, or engineering teams

Responsibilities

• Support strategic projects for large, complex editorial and labeling workstreams
• Manage intake processes, prioritizing projects based on strategic goals, business needs, and customer value
• Establish and evolve organization-wide communications
• Maintain a high-quality bar across projects and drive solutions to close any gaps

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level