Professional Services, Program Manager

GitLab

19h•Remote

About The Position

As a Professional Services Program Manager at GitLab, you will lead the delivery of complex, multi-workstream services engagements for some of our largest and most strategic customers. You will help customers turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected projects. Working closely with customer stakeholders and GitLab team members, you will guide programs from planning through delivery while building trusted relationships across executive, technical, and delivery teams. In this role, you will define and apply a strong delivery methodology grounded in agile and project management best practices, communicate that approach clearly, and keep teams aligned on milestones, dependencies, and outcomes. This is a strong opportunity to shape how customers adopt GitLab at scale and help them realize meaningful business value through effective program leadership.

Requirements

Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment rather than internal program management alone
Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders
Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies
Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams
Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs
Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes
Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs; experience with DevOps tooling or platforms is a plus
A continuous improvement mindset, with a track record of collaborating with peers and leadership to identify inefficiencies, propose process improvements, and drive meaningful changes to delivery practices and team operations
Comfort leading program-level meetings and driving progress across multiple workstreams
Willingness to complete GitLab Project Management certification within 2 months of starting in the role

Nice To Haves

Top Secret Security Clearance a plus
PMI Certification(s) or similar industry certifications a plus
Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs; experience with DevOps tooling or platforms is a plus

Responsibilities

Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle
Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program
Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes
Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria
Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting
Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered
Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives