Program Manager

Spartronics Plaistow Inc • Plaistow, NH

13d • Onsite

About The Position

The Program Manager will act as the primary customer contact for all program activities. Lead customer engagement activities including regularly scheduled teleconferences, technical interchange meetings, performance reviews, as well as Bid & Proposal activities. Directs all phases of programs from inception through completion. Develop and maintain program schedules and manage the cross-functional team to meet deadlines set forth in program plan. Lead internal cross-functional meetings and assignments spanning technical, quality, delivery, inventory, cost and price. Responsible for overall customer satisfaction, program profitability, task planning and execution, as well as risk management.

Requirements

• BA/BS in business management or engineering related field
• 5-7 years of relevant work experience
• Excellent customer service and leadership
• Proficient at multitasking and prioritization
• Computer skills including Microsoft Office Excel, PowerPoint, Word
• Excellent verbal and written communication
• Ability to present issues in a factual and succinct manner, internally and externally
• High energy and desire to work in a fast-paced environment

Responsibilities

• Foster highly effective customer relationships and deliver exceptional customer satisfaction
• Serve as the primary source of communication in customer meetings, teleconferences and on-site Reviews
• Lead customer teleconferences, customer requests and track action items for timely closure
• Support the Sales Order process – customer PO review, date commitments and PO changes
• Coordinate action item tracking and closure internally and externally with customers
• Execute effective and on-time program start-up with Sales Order entry, Contract Reviews, Change coordination and complete/accurate customer Technical Data Packages
• Provide inputs to customer material status requests and translate to impact to customer schedule/commitments when material does not support the original contract date
• Lead customer Bid & Proposal activities with on-time and accurate submission; including internal reviews for strategic opportunities with Leadership prior to submission
• Partner with Operations such as Supply Chain, Engineering, Quality, Production Control and Manufacturing to ensure priorities, issues and actions are resolved in a timely manner
• Review customer scorecards, feedback and complaints to drive continuous improvement activities related to quality, delivery and customer satisfaction
• Lead excess/aging inventory analysis and action with the customers to ensure effective Working Capital

Benefits

• Full range of medical, dental, and vision benefits.
• Flexible Savings Accounts for Medical, Dependent Care, and Limited Purpose (dental and vision only)
• PTO and Holiday Pay
• Company-paid life insurance and disability at 1 times your annual salary at no cost to you, with options to increase coverage amounts
• 401k with a company match of 50% to every dollar up to 6%
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance optional plans
• Employee Assistance Program
• Tuition Reimbursement
• Opportunities to grow and excel in the Electronics Manufacturing industry at a company that values promotions and learning from within. Every day is different, challenging, and rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level