Program Manager-Living Hope Treatment Center

Villa of Hope•Rochester, NY

12d•$25 - $30

About The Position

The Living Hope Treatment Center (LHTC) Program Manager supports the Program Director in ensuring the day-to-day operations of the program run efficiently and consistently. This role is responsible for overseeing the Clinical Aides and Recreation Specialists, maintaining effective scheduling and staffing coverage, and ensuring operational success of the LHTC to support a safe, stable, and therapeutic environment for clients in care.

Requirements

Bachelor’s degree in Human Services, Psychology, Social Work, Education, or a related field preferred. Equivalent experience considered.
Three years of experience in treating those with substance use disorder preferred
Prior supervisory or team lead experience required
Strong interpersonal skills with youth, families, staff, and stakeholders
Exemplary written and verbal communication skills
Exceptional organizational skills, including scheduling and time management
Ability to provide leadership, supervision, and mentoring to staff.
Creative problem solving and commitment to quality improvement
Must pass TCI and Harm Reduction Training within first month of employment
Valid NYS driver’s license required

Nice To Haves

Experience with program coordination, scheduling, or operations management preferred

Responsibilities

Oversees the daily operations of the Living Hope Treatment Center to ensure consistency, safety, and compliance with all agency and regulatory standards.
Coordinates staff schedules and coverage to maintain adequate supervision and program stability across shifts including updating Float Pool needs weekly.
Ensures implementation and adherence to program procedures, program routines, and safety protocols.
Monitors facility and equipment conditions and reports maintenance or safety concerns promptly.
Manages supply inventory and liaises with facilities to order necessary items.
Partners with the Program Director to identify and implement process improvements to enhance program efficiency and staff engagement.
Supports the integration of the Sanctuary Model principles throughout daily operations and staff interactions.
Provides on-call coverage on a rotating basis to support program needs, ensure adequate staffing, and address after-hours operational issues as they arise.
Provides day-to-day supervision and support to Clinical Aides and the Recreation Therapist.
Oversees onboarding, orientation, and ongoing training for new and existing Clinical Aides and Recreation Specialists
Conducts regular check-ins and team meetings to support staff communication, consistency, and professional growth.
Provides coaching and performance feedback to ensure staff understand expectations and uphold program standards.
Serves as the primary point of contact for Clinical Aides and Recreation Specialists regarding scheduling, operational questions, and procedural updates.
Manage team timesheets and time-off requests, ensuring accuracy and timely approval in accordance with agency policy.
Collaborates with HR to ensure that the Float Pool employees receive timely feedback and support.
Serves as a liaison between the Program Director and frontline staff to ensure alignment between operational needs and program goals.
Supports effective communication between clinical, nursing, and direct support staff to maintain continuity of care.
Maintains the Communication Binder to ensure all staff have the same access to updates and information in a 24/7 facility.
Assists in coordinating activities, appointments, and special events within the program schedule.
Participates in team meetings, case reviews, and other interdisciplinary discussions as needed to support operational planning.
Works with outside programs and resources to provide additional group resources to clients.
Ensures program documentation, schedules, and reports are accurate and submitted in a timely manner.
Monitors adherence to agency policies, state regulations, and Justice Center standards.
Manages compliance with Incident Report and Justice Center Reporting requirements.
Maintains confidentiality of all client and staff information.
Supports corrective action plan documentation and submission for program.
Supports the Program Director in data tracking, audits, and quality assurance efforts.