Program Manager

Accurus Aerospace•Grove, OK

8h•Onsite

About The Position

Program Managers act as the primary point of contact for our customers.  They oversee assigned programs to track quality, delivery, engineering, and costs, and ensure targeted on-time delivery and other customer success metrics are achieved.  Program Managers interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and interact directly (via phone, email, and sometimes in-person) with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role, and Program Managers are fundamental in driving on-time delivery, compliance with customer and quality requirements, and timely communication regarding their program orders.

Requirements

A bachelor's degree in business administration, management, or similar is required
A minimum of three (3) years experience in business-to-business customer service, account management/business development, or program management or similar is required.
Experience in a manufacturing industry is required
Demonstrated analytical, problem-solving, and critical thinking abilities to handle unexpected challenges and make decisions appropriately
Commitment to maintaining confidentiality, securing customer documents and company records, and demonstrating integrity in communications and actions
Self-management skills including efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlines
Professional verbal and written communication skills (English) are essential
Proficiency in Microsoft Office applications including Outlook, Excel, PowerPoint, Word
ERP experience is required; Infor Visual experience is preferred
A valid driver's license and acceptable driving history to meet insurance standards is required.

Nice To Haves

experience in the aerospace industry is preferred
Infor Visual experience is preferred

Responsibilities

Communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person
Develops strong business relationships with assigned customers
Tracks program against schedule, budget, and relative to phase review objectives, providing periodic status reporting to management
Relays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and/or CRM are updated
Assists Accounts Receivable staff in obtaining past due payments and mediating payment conflicts
Initiates certification corrections through the Quality System
Travels to customer sites as requested/required; hosts customer visits and coordinates meetings and tours as needed
Reviews and approves purchase order changes affecting contractual schedules, pricing, and expenses; manages schedule changes and schedule conflicts in collaboration with production personnel; monitors and controls non-recurring expenses (NRE) for assigned programs
Ensures sales orders align to committed schedule agreements with customers
Manages progress to expedite orders, pull-aheads, and late deliveries to ensure customer delivery expectations are met
Assists in rework dispositions and production flow in collaboration with the planning team
Manages entire statement of work for assigned program(s) and accurately forecasts monthly sales
Engages appropriate manufacturing personnel to ensure parts move efficiently through manufacturing operations
Encourages operational excellence by thinking innovatively and suggesting process improvements; may participate in continuous improvement initiatives (LEAN, Six Sigman, etc.)
Performs incidental duties as required
Regular attendance on-site at the workplace is required