Program Manager
About The Position
The Program Manager (PM) is a frontline leader within Behavioral Health Allies’ Community Living division and serves as the primary executor and implementer of services within assigned residential homes. Program Managers are directly accountable for the quality of care, staff performance, compliance, safety, and culture within the homes they oversee. The Program Manager is embedded in the homes and responsible for day-to-day execution. PMs lead through presence, accountability, and follow-through. The Program Manager is the direct leader of DSPs and Shift Supervisors and is responsible for building stable, well-trained, high-performing teams. The Program Manager is people-focused and outcomes-driven, with a primary emphasis on staff training, retention, service quality, regulatory compliance, and safe, well-run homes. Program Managers are responsible for ensuring that daily operations, staff practices, and home environments align with Applied Behavior Analysis (ABA) principles and evidence-based behavior support, in close partnership with the clinical team.
Requirements
- Bachelor’s degree in a related field or equivalent professional experience required
- Minimum of two (2) years of supervisory or management experience
- Minimum of two (2) years’ experience in residential services, HCBS programs, or supporting individuals with complex behavioral or developmental needs preferred
- Experience working with challenging behaviors required
- Strong leadership presence with an ownership mentality
- Ability to train, coach, and hold staff accountable
- Working knowledge of DMH, Medicaid, and Community Living standards
- Innovative problem-solver who challenges outdated practices
- High accountability and follow-through
- Ability to manage multiple priorities in a fast-paced, 24/7 environment
- Ability to lead calmly and decisively in high-pressure situations
- Organizational and time management proficiency
- Strong leadership, organizational, and time management skills
- Excellent verbal and written communication abilities
- Knowledge of crisis management, safety, and compliance standards
- Proficiency in Microsoft Office and operational data management systems
Responsibilities
- Ensures all individuals are treated with dignity, respect, and compassion at all times
- Ensures daily routines, supports, and activities reflect individual preferences, goals, and needs
- Promotes meaningful community involvement and inclusion for individuals served
- Oversees delivery of comprehensive supports addressing behavioral, emotional, physical, and social needs
- Ensures individuals are supported to build independence and life skills through daily routines
- Maintains full compliance with DMH, Medicaid, and BHA standards
- Directly leads, trains, and supervises DSPs and Shift Supervisors
- Ensures staffing ratios are met and fills shifts as needed to maintain continuity of care
- Maintains clean, safe, and sanitary homes at all times
- Ensure all homes remain audit-ready at all times
- Manages assigned homes in alignment with approved budgets and financial targets
- Serves as an on-call leader, including nights, weekends, and holidays as scheduled or required
- Conduct staff training, supervision, and performance evaluations as assigned
- Participate in on-call rotations for behavioral crisis response
- Complete all documentation, billing, and reporting requirements in accordance with BHA and regulatory guidelines
- Uphold BHA’s mission, values, and Standards of Excellences values in all work performed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
