Program Officer

World Bank Group • Washington, DC

3d

About The Position

The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org.

The World Bank’s Ethics and Internal Justice Services Vice Presidency (EIJ VPU) brings together, under a single umbrella, the WBG’s approach to values, ethics and the resolution of workplace conflict. The EIJ VPU’s vision is to foster a values-based workplace culture and help staff uphold the WBG’s ethical standards. EIJ provides an integrated, empathetic and efficient approach to resolving workplace conflict, allowing staff to focus with urgency on the WBG’s mission. EIJ’s work covers each of the five WBG institutions. https://www.worldbank.org/en/about/unit/ethics-and-internal-justice-services

The EIJ VPU is seeking to recruit a Program Officer to work in its Ombuds services (OMB) and who will report to head Ombuds. OMB offers staff a confidential off the record, impartial and informal venue to discuss any workplace issues, and alerts management to systemic trends.

The selected candidate is required to be detail-oriented with solid, hands-on experience in conflict resolution within a multilateral development organization. The selected candidate is also required to deliver high quality work product that is timely, with the highest level of professionalism and cultural sensitivity, in a confidential environment. Under the overall supervision and guidance of the head Ombuds, the Program Officer will carry out the following duties:

Requirements

• A master’s degree or a B.A. with relevant work experience and certifications, preferably with a focus on conflict resolution, employment law, or comparable social science discipline.
• Strong analytic skills.
• The ability to manage confidential and sensitive data and matters with discretion, judgment, and tact.
• Strong conflict resolution and interpersonal skills.
• Attention to detail.
• Excellent written and verbal communication in English; a second widely used language is a plus.

Responsibilities

• Support OMB casework by providing advice to Ombuds on best practices and by analyzing policy and systemic dimensions of issues emerging from cases
• Extract data from the Case Management System to perform analysis of usage and trends and to prepare custom reports and dashboards
• Prepare briefs for Ombuds feedback to EIJ VP and Senior Management
• Prepare, distribute and analyze results of visitor feedback surveys
• Provide input on matters of policy, representing or serving as back-up for Ombuds on EIJ and Bank Group-wide working groups and task forces
• Facilitate OMB coordination within EIJ and with other relevant stakeholder groups

Benefits

• The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
• We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level