Program Operations Coordinator

LingaTech • Harrisburg, PA

2d • Hybrid

About The Position

This role seeks a highly organized administrative professional to facilitate and manage complex business approval requirements for supported agencies. The successful candidate will act as a dedicated liaison, streamlining a high-volume request backlog through proactive communication and meticulous process coordination.

Requirements

• 3 Years of full-time experience in a customer-facing role, demonstrating excellent communication and service skills.
• 2 Years of full-time experience managing projects, program management, or process administration (official title of Project Manager not required).
• 1 Year of experience in vendor management, specifically collaborating on requirements and documentation.
• Leadership & Organization: Proven ability to lead stakeholders and maintain high levels of organization and detail in a fast-paced environment.

Responsibilities

• Requirements Gathering: Work directly with agency customers to document business requirements in alignment with established organizational policies.
• Documentation Management: Prepare and submit comprehensive information packets to security, legal, and administrative approvers to ensure compliance.
• Stakeholder Coordination: Facilitate meetings with diverse legal, business, and security teams to drive timely approvals of business requests.
• Contractual Review: Interpret and provide input on contract agreements and other business-related contractual documentation.
• Vendor Relations: Collaborate with vendors to communicate cloud use documentation and organizational requirements clearly.
• Solution Research: Investigate existing internal solutions to determine if current resources can meet newly documented business needs.
• Process Guidance: Serve as a subject matter expert, providing guidance to customers on the business approval lifecycle and underlying policies.
• Backlog Management: Track and manage the current volume of requests to improve overall delivery efficiency.
• Information Facilitation: Act as a central liaison to resolve requests for additional information throughout the approval process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed