Program Operations Training Manager

AssistRx•Overland Park, KS

5h•Remote

About The Position

About AssistRx AssistRx is transforming the patient journey through technology—helping patients access life-saving therapies faster and more efficiently. Our platform connects manufacturers, providers, payers, and patients through data-driven solutions that improve accuracy, speed to therapy, and patient outcomes. We are builders, problem-solvers, and collaborators. If you thrive in fast-moving environments where learning directly impacts patient access and business success, this role is for you. Position Overview As the Operations Training Manager, you will design, implement, and manage identified training needs. These needs are inclusive of program policies, procedures, work instructions, new hire training, and CRM use. You will devise the program training strategy, oversee its implementation, and assess outcomes. This role will also identify training and developmental needs and drive suitable training initiatives that enable a high-performance culture. This is remote role but will require in-office time for training and client meetings. Oversee, design, & deliver Operations learning and development programs and offerings, including but not limited to, New-to-Program Orientation, Onboarding, Emerging Leader, Leadership Development, Mentorship, development of high-potentials, and training support for change initiatives. Ensure that training milestones and goals are met. Responsibilities may include interviewing and hiring employees; planning, assigning, and directing work; appraising performance; praising and disciplining employees; addressing complaints and resolving problems; Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Create all curriculum to facilitate strategic training based on Operational goals. This will involve coordination with the client, including utilizing client-created training materials for direct deliver, or in conjunction with internal training. Optimize training processes for efficiency Manage end-to-end training delivery using training resources effectively Keep abreast of training trends, developments, and best practices Manage technologies required to develop, manage, and deliver training

Requirements

5+ years of direct learning and development or organizational development experience
4+ years of direct supervision of a team with substantial coaching and mentoring experience
Exceptional written and oral communication skills
Proven track record in designing and executing successful training programs
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
Excellent team building, organization, and leadership skills
Experience with Learning Management Systems (LMS)
Ability to plan, multi-task and manage time effectively
Proficient in Microsoft Office 365
Extensive knowledge of and practical experience with the application of adult learning theory, instructional methodologies, technology-enabled design, and learning methods
May require some travel
Flexible and open to change

Nice To Haves

Experience in healthcare industry
Experience with Major Medical & Pharmacy Benefit Coverage
Professional qualification in Learning and Development

Responsibilities

Oversee, design, & deliver Operations learning and development programs and offerings, including but not limited to, New-to-Program Orientation, Onboarding, Emerging Leader, Leadership Development, Mentorship, development of high-potentials, and training support for change initiatives.
Ensure that training milestones and goals are met.
Responsibilities may include interviewing and hiring employees; planning, assigning, and directing work; appraising performance; praising and disciplining employees; addressing complaints and resolving problems; Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
Create all curriculum to facilitate strategic training based on Operational goals. This will involve coordination with the client, including utilizing client-created training materials for direct deliver, or in conjunction with internal training.
Optimize training processes for efficiency
Manage end-to-end training delivery using training resources effectively
Keep abreast of training trends, developments, and best practices
Manage technologies required to develop, manage, and deliver training
Delegation Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Design Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness;; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens without interruption; Keeps emotions under control; Remains open to others’ ideas and try new things.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters Quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Motivation Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to Questions; Demonstrates group presentation skills; Participates in meetings.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Priorities and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Quality Management - Looks for ways to improve and promote Quality; Demonstrates accuracy and thoroughness.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analysis market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Reporting – Utilizing SalesForce reporting, or provided reports, to understand gaps within the operation, and applying these to key training initiatives.