Program Specialist 2

Alliance for Community Transformations•Mariposa, CA

23h

About The Position

The Program Specialist I provides support and assists MCS programs such as legal advocacy, peer counseling, and supports with data entry. This position provides a variety of office support, which includes reception work and administrative duties as assigned.

Requirements

Knowledge of
Reception techniques and customer service
Domestic violence and sexual assault
Crisis intervention and counseling techniques
Skills and knowledge of multiple computer applications (Excel, Word, Internet, etc.)
Ability to
Communicate effectively orally and in writing with individuals and groups
Interact with good customer service skills
Work effectively under conditions of limited supervision, high stress, and rapidly changing situations and circumstances
Organize and prioritize a variety of job duties and assignments
High school diploma/GED preferred
Complete 40 hours of domestic violence and 40 hours sexual assault counselor training upon hire
Facility to see, read, and distinguish instructional material, rules, and policies, and other printed material
Facility to hear and understand speech at normal room levels, and to hear and understand speech on the phone
Physical agility to lift and carry up to 20 pounds, and to bend, stoop, walk, and reach overhead
Physical agility to push/pull, squat, twist, and turn
Mental acuity to perform the essential functions of this position in an accurate, neat, timely fashion; to make good judgments and decisions, and to evaluate the results of decisions and judgments
Must complete fingerprinting and background check upon hire at Alliance expense. Failure to pass fingerprint clearance or background may result in withdrawal of job appointment
Must have reliable transportation, a valid driver’s license, and DMV clearance

Responsibilities

Assisting with Legal Advocacy Duties
Assisting the legal advocate with supporting/providing survivors with restraining order/custody papers
Serves as a liaison between the client and community resources or agencies as needed
Accompanies and transports clients as needed to medical, law enforcement appointments to seek help with crime-related and significant incident situations when legal advocate needs assistance
Assist the legal advocate with providing court support and general information regarding the criminal justice system, acts as court escort and provides information on the status of the client’s case
Assists the legal advocate in providing support during the mediation process
Prepares correspondence on behalf of clients to service providers when legal advocate needs assistance
Provides legal advocacy services in rural areas of the County as needed
Mentors' clients to write their own correspondence as needed
Attends Public Policy Meetings and Domestic Violence response team case staffing as needed
Greet clients and others at the front desk
Answer phone, assess needs, and forward calls to appropriate staff
Type correspondence, reports, and forms
Assist staff with bulk mailing projects
Assist staff with copying projects
Ensure new client files and intake paperwork supply is replenished
Respond to victims of crime to reduce levels of trauma and provide support in a way that reflects the agency’s mission and values
Assess the immediate needs and lethality of walk-in clients, call-outs, and crisis calls during regular business hours
Answer crisis line calls, assess for services, provide referrals, and complete necessary documentation
Respond to calls requesting an advocate from clients, law enforcement, medical facilities, and other social service providers when it is appropriate and safe to do so
Provide advocacy and accompaniment services for clients who request it and ensure that appropriate releases have been signed
Maintain a professional demeanor when working with clients and community partners
Communicate with law enforcement or other agencies as needed for securing services for the client and ensuring their safety
Maintain confidentiality of client information included in files, conversations, or obtained from written sources
Contact the client in one or two days for follow-up, providing safety planning and going over available resources
Respond to crisis after hours and weekends through the crisis hotline or in person on a rotating on-call basis
Data entry (reviews staff members’ data weekly on the database and paper form)
Inputs and reviews client statistical data daily and creates reports for Program Director as needed
Assists Program Director in maintaining and updating forms associated with data collection as grant objectives change
Assists with community events, utilizing volunteers, such as the Clothesline Project, SAAM, DVAM, and Denim Day
Conduct and oversee the intake of donations, documentation in donor database, and thank-you cards for programs
Assist on fundraising events
Assist in data collection and reports
Adhere to Alliance values and mission statement
Represent the Alliance in the community in a professional and competent manner
Maintain the utmost confidentiality related to clients or client records
Other duties as assigned within the scope of the job