Program Supervisor (Crisis Intervention)

Chimes • Reading, PA

3d • $27

About The Position

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: The Program Supervisor has responsibility for the clinical oversight of his/her designated staff and/or designated shift, as well as providing direct cares services to the extent determined by the Program Coordinator. This position has a part-time supervisory function with some administrative responsibilities. Formal administrative duties and supervision remain the responsibility of the Clinical Coordinator.

Requirements

• Education: Bachelor's or Master's degree in psychology, social work, education, or counseling
• Experience: Candidates with a Bachelor's Degree require 5 years of experience. Candidates with a Master's degree require 3 years of experience.
• One year of full-time experience in providing direct mental health services to children, youth, or young adults
• Licensure/Certification Requirements: License or Certification preferred, but not required
• Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list
• Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience

Responsibilities

• Possess and apply knowledge of mental illnesses and disabilities, their symptoms, treatment, and social implications
• Provide crisis assessment and support for direct service staff, as necessary, during designated working hours
• Possess and apply knowledge of recovery principles and cultural competency principles
• Ensure all program services are compliant with recovery principles and are culturally competent
• Follow agency policies and procedures to carry out the care and treatment of clients and supervise other staff
• Implement clinical service delivery goals consistent with agency goals and policies/procedures
• Orient new program staff to the agency policy and procedures, the program’s Standard Operating Procedures (SOP), and licensure/regulatory/contractual demands of the program’s clinical services
• Provide routine, quality supervision and consultation to program staff
• Effectively use Word, Excel, Outlook, and MyEvolv
• Provide comprehensive, objective feedback to the program Coordinator regarding the quality of the services offered by employees under his/her supervision as part of 90-day evaluations, annual evaluations, or as otherwise needed
• Complete all personally required training as per Professional Development Plan or as per contractual requirements with agency payers
• Provide quality service delivery as defined by the program description, and best practice standards, and in full compliance with licensure standards
• Maintain quality documentation of service delivery
• Participate in quality improvement initiatives as implemented within his/her respective program or service line
• Report incidents through the incident management system in a timely and effective manner
• Establish and maintain effective working relationships with clients, their families, payers, community support service representatives, and agencies
• Minimize unnecessary program expenses
• Report to direct supervisor, and other administrative staff as required, in a timely and comprehensive manner
• Complete other responsibilities as assigned by the direct supervisor
• Participate in training
• Conduct chart reviews
• Perform other duties as assigned

Benefits

• Chimes-Holcomb offers a generous benefits package to all employees who work a minimum of 30 hours per week. Benefits are available on the first day of a new month after completing 30 days of employment.
• Health insurance, including a flexible spending account, medical, dental, and vision are included.
• Paid holidays in addition to earned paid time off, 403(B) with company match, and 1-year salary of life insurance are available as well.
• Some benefits are available to employees working between 25-29 hours per week.
• Eligible employees can choose to participate in our transportation subsidy program, disability insurance, employee recognition programs, and referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level