Part-Time-Support Specialist

MMC Group • Centralia, WA

3d

About The Position

The Program Support Coordinator provides administrative and operational support for workforce development programs and Talent Recruiters. This role assists with participant engagement, program documentation, orientation coordination, and compliance activities related to Workforce Innovation and Opportunity Act (WIOA) programs . The position plays an important role in ensuring participants remain engaged in training or employment plans while supporting program staff with administrative tasks, documentation management, and outreach activities.

Nice To Haves

• Experience supporting workforce development programs, career services, or community programs preferred.
• Strong administrative and organizational skills.
• Excellent communication and interpersonal abilities.
• Experience with case management systems, data entry, or program documentation preferred.
• Ability to work effectively with diverse populations and community partners.

Responsibilities

• Conduct routine check-ins with WIOA participants to support engagement and verify progress toward training or employment goals.
• Document participant interactions, updates, and case notes within the case management system.
• Respond to participant inquiries via phone, email, or in-person communication.
• Assist with scheduling participant appointments, assessments, and follow-up activities.
• Prepare orientation and workshop materials including agendas, sign-in sheets, presentation materials, and documentation packets.
• Assist Talent Recruiters during orientations by greeting participants, distributing forms, and helping facilitate a smooth onboarding process.
• Track workshop and orientation attendance and follow up with participants who miss scheduled sessions.
• Provide day-to-day administrative support to Talent Recruiters including scheduling, data entry, document preparation, and file management.
• Maintain accurate participant records and ensure files meet WIOA compliance and audit standards .
• Assist with intake processes and participant documentation as needed.
• Support preparation of reports and documentation for internal and external stakeholders.
• Assist with community outreach activities, job fairs, and partner events representing workforce development programs.
• Support event logistics including setup, booth staffing, materials preparation, and participant engagement.
• Build relationships with community partners and assist with recruiting eligible program participants.
• Ensure timely and accurate data entry in accordance with WIOA reporting requirements.
• Monitor data quality and assist staff in resolving missing documentation or data discrepancies.
• Maintain strict confidentiality of participant information in accordance with federal, state, and organizational policies.

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed