Program Support Specialist

C2 GPS Permian Basin•Odessa, TX

About The Position

The Program Support Specialist supports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers. C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Nevadans, and Floridians. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Nevada, and central Florida. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

Requirements

Knowledge of workforce development.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills, to include documentation.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
High School Diploma or GED required.
Valid driver’s license and proof of insurance with safe driving record.

Nice To Haves

One year of relevant experience preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Reviews and examines compliance reports to ensure alignment with program requirements.
Monitors contacts and communications with customers.
Coordinates required participation hours for customers and files documentation in the customer’s original case file.
Participates in customer hearings and submits relevant documentation to appropriate parties.
Seeks out new ways to improve workforce services to meet labor market needs.
Performs other related duties as assigned.