Program Support Specialist

5Cities Homeless Coalition • Grover Beach, CA

9d • $26 - $29

About The Position

Reporting to the CalAIM Program Manager, the Program Support Specialist will have an administrative focus on CenCal Health programs and encompass a broad range of tasks that supports the efficient operation of programs, including managing internal and external correspondence, maintaining organized records, and developing and maintaining clear, accessible reference documents and job aids for staff to ensure alignment with ongoing CalAIM program updates, guidance, and compliance requirements.

Requirements

• Possess a minimum of an Associate Degree in a related field or two years of related experience.
• Ability to use computers, with proficiency in Microsoft Office software, particularly Excel.
• Prioritize and adjust departmental workflows in response to evolving operational needs.
• Ability to maintain a professional, customer service-oriented attitude at all times.
• Ability to meet face-to-face in the office with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work with minimum supervision.
• Successful completion of background screening.
• Reliable transportation, valid California driver’s license, and ability to qualify for organization’s insurance coverage.
• Current tuberculosis test.
• CPR/First Aid Certification.

Responsibilities

• Ability to review, interpret and adapt to evolving DHCS guidelines.
• Submit and track CenCal referrals, authorizations, extensions, discontinuations, and related documentation through the CenCal provider portal.
• Maintain accurate data logs, spreadsheets, and internal tracking systems to support reporting and billing needs.
• Accurately input, update, and maintain large volumes of data in databases and perform regular audits to ensure data integrity and resolve any discrepancies.
• Attend events and community meetings to support community engagement and continuous improvement.
• Maintain high organizational standards and manage timely communication across multiple required platforms, including Outlook (email and calendar), CenCal Provider Portal, Zix Secure Message Center, and CenCal Gateway portals.
• Provide intermittent check-ins at shelter sites to ensure enrollment and tracking operates efficiently for shelter staff, and assist with the monthly programming for CenCal and CalAIM.
• Conduct regular file review to ensure that all required eligibility documentation is accounted for and filed, including maintaining appropriate record-keeping logs in preparation for monitoring and audits.
• Reliable, regular attendance and ability to work effectively within team structures while maintaining professionalism, accountability, and respect for diverse roles and perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree