Program Support Specialist

Booz Allen Hamilton•Honolulu, HI

About The Position

As a Program Support Specialist, you’ll be part of a dynamic Program Management Office supporting a geographically dispersed team, providing comprehensive quality assurance reviews of Standard Operating Procedures (SOPs), deliverables, and travel reporting to ensure accuracy, compliance, and efficiency across program operations. You will conduct document editing and formatting, maintain a SOP library, and perform quality checks against contract and program requirements. In addition, you will assist with travel-related processes, including reviewing Travel Authorization Requests, Trip Reports, expense reports and travel vouchers for accuracy, processing expense exceptions, routing approvals, performing detailed comparisons of travel expenses against estimates and actual costs, and managing data collection, entry, and tracking. Your responsibilities also include coordinating with program leaders, ensuring compliance with policies and regulations, and providing guidance and resources such as SOPs and training guides to program personnel. On our team, you’ll work closely with program leadership, project leads, and multiple stakeholders to enhance quality and travel management processes and tools, identifying opportunities to improve efficiency and streamline operations. The real impact of project management comes from communication to ensure the program achieves its goals and meets our quality standards. At Booz Allen, we recognize that we must continuously grow as a team to bring the best support to our clients, so here you’ll have all the resources to succeed. This is a chance to influence a meaningful mission while learning how to develop and maintain program strategy and growing your career. Work with us and our customers to achieve their goals as we help improve warfighter readiness. Join us. The world can’t wait.

Requirements

2+ years of experience ensuring accuracy, completeness, and error-free documents or reports, including performing quality control and assurance checks
2+ years of experience with editing and formatting documents
Experience reviewing and processing travel-related documentation, including expense reports and cost comparisons
Experience capturing, tracking, analyzing, and reporting travel and quality performance data
Experience developing and using trackers to monitor status of tasks and deliverables
Experience maintaining SOPs and managing SOP libraries
Ability to manage time effectively and prioritize in a deadline-driven environment
Ability to communicate effectively in verbal and written form with multiple stakeholders
Secret clearance
Bachelor’s degree

Nice To Haves

Experience collaborating and building effective working relationships with teams
Experience with Joint Travel Regulations (JTR) and compliance with travel policies
Experience with travel management and booking systems
Experience with FEDSIM or AAS contracts and Department of War (DoW) organizations
Ability to identify process improvements and recommend solutions
Master’s degree
PMI CAPM or PMP Certification

Responsibilities

providing comprehensive quality assurance reviews of Standard Operating Procedures (SOPs), deliverables, and travel reporting
conduct document editing and formatting
maintain a SOP library
perform quality checks against contract and program requirements
assist with travel-related processes, including reviewing Travel Authorization Requests, Trip Reports, expense reports and travel vouchers for accuracy, processing expense exceptions, routing approvals, performing detailed comparisons of travel expenses against estimates and actual costs, and managing data collection, entry, and tracking
coordinating with program leaders, ensuring compliance with policies and regulations, and providing guidance and resources such as SOPs and training guides to program personnel
enhance quality and travel management processes and tools, identifying opportunities to improve efficiency and streamline operations