Program Support Specialist

Spectrum Healthcare Resources•Honolulu, HI

About The Position

The TBI Program Manager provides administrative and program management support for the Traumatic Brain Injury (TBI) Program across PRMC Military Treatment Facilities. This position ensures coordinated patient care, compliance with DoD/DHA policies, and efficient clinic operations.

Requirements

U.S. Citizen
Bachelor’s degree in Healthcare or Healthcare Management (no equivalency allowed)
Proficiency in Microsoft Word and Excel
Fluent in English; strong communication skills
Ability to sit/stand for extended periods
No certifications, licensure, or board certification required beyond BLS if applicable.

Nice To Haves

Strong organizational and communication abilities
Ability to work independently in a fast-paced medical environment
Familiarity with military healthcare preferred

Responsibilities

Manage the PRMC TBI Program and support ~4,820 administrative actions annually.
Ensure smooth beneficiary check‑in, scheduling, and follow-up coordination.
Implement and monitor DoD, DHA, and MEDCOM TBI policies and procedures.
Develop and maintain program Standard Operating Procedures (SOPs) .
Maintain communication with staff, leadership, families, and external agencies.
Serve as primary point of contact for Automated Neuropsychological Assessment Metrics (ANAM) testing, including surge support for deployment-related assessments.
Liaise with OTSG TBI Program Manager, VA, MTF Program Managers, and other military health partners.
Conduct quarterly workload and productivity analyses and provide reports to the Designated Government Representative.
Maintain DHA MEDIG compliance and update assessment materials.
Track departmental training records and ensure required training completion.
Ensure ANAM equipment functionality and coordinate with the Neurocognitive Assessment Branch.
Support clinic safety, readiness requirements, and policy implementation.