PROGRAMMING SERVICES OFFICER

State of careers Rhode Island

About The Position

GENERAL STATEMENT OF DUTIES: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public; to act as program supervisor; and to do related work as required. SUPERVISION RECEIVED: Works under the general supervision of a superior with considerable latitude for exercising initiative and independent judgement; work is subject to review for results obtained and conformance to established policies, rules, regulations and laws. SUPERVISION EXERCISED: Plans, directs, coordinates, supervises and reviews the work of a professional, technical and clerical staff assigned to assist. ILLUSTRATIVE EXAMPLES OF WORK PERFORMED: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public. To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency. To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations. To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs. To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work. To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals. To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review. To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation. To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget. To do related work as required. Supplemental Information Illustrative Examples of Work Performed To serve in a responsible capacity to the Director of the RI Department of Human Services by planning, coordinating, directing, and supervising the Office of the Director operations and administrative services. To manage complex, sensitive liaison work with, but not limited to, Executive Office of Health and Human Services, other state agencies, various constituency groups, and members of the General Assembly. To provide contact with division chiefs and Department Directors and other officials for the purpose of obtaining information and recommendations for the planning of programs and policies and prepare reports and analysis for the Director. This will require cultivating and maintaining relationships within DHS and across other state departments. To oversee the Director's daily schedule, invitations, meetings and provide the appropriate information to prepare the Director for these upcoming events. Duties will include meeting material preparation, note taking, and tracking meeting follow up action items. Some national research and report writing maybe required duties include gathering information from a variety of sources related to the functions of the Department for the Director to use when preparing speeches, reports, and news releases. This position will also, from time to time, perform other duties as requested by the Director.

Requirements

A thorough knowledge of the principles, practices and techniques of program management as it relates to developing programs on a departmental/divisional basis for the purpose of providing new or improved services/programs
A working knowledge of the standard principles, practices and techniques of research as it applies to evaluating program planning and programming service
The ability to analyze data, draw conclusions and develop programs based upon such data
The ability to forecast the need for such programs and the requirements of the programs for personnel, equipment and space
graduation from a college of recognized standing with specialization in business management, social sciences or a related field
employment in a supervisory position in a private or public agency involved in the development, management, reorganization, and/or operation of a service program
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Nice To Haves

Strong written and oral communication skills
proficiency in Microsoft Office suite programs
strong interpersonal and customer relations service skills preferred

Responsibilities

To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public.
To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency.
To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations.
To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs.
To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work.
To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals.
To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review.
To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation.
To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget.
To do related work as required.
To serve in a responsible capacity to the Director of the RI Department of Human Services by planning, coordinating, directing, and supervising the Office of the Director operations and administrative services.
To manage complex, sensitive liaison work with, but not limited to, Executive Office of Health and Human Services, other state agencies, various constituency groups, and members of the General Assembly.
To provide contact with division chiefs and Department Directors and other officials for the purpose of obtaining information and recommendations for the planning of programs and policies and prepare reports and analysis for the Director.
To oversee the Director's daily schedule, invitations, meetings and provide the appropriate information to prepare the Director for these upcoming events.
Duties will include meeting material preparation, note taking, and tracking meeting follow up action items.
Some national research and report writing maybe required duties include gathering information from a variety of sources related to the functions of the Department for the Director to use when preparing speeches, reports, and news releases.
This position will also, from time to time, perform other duties as requested by the Director.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

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