Programming Tech I

HP TunersBuffalo Grove, IL
8d$20 - $20Onsite

About The Position

HP Tuners LLC is a global leader in the automotive aftermarket, developing software and hardware for vehicle calibration. We are growing rapidly and are looking to add a Programming Tech I to our team. This position reports to the Production Manager. This position is a Monday through Friday onsite role from 8am to 4pm.

Requirements

  • Basic computer skills required (file path navigation, file organization and management, multiple display and window utilization).
  • Excellent written communication skills required.
  • Ability to follow and maintain IP sensitive protocols.
  • Organizational skills and attention to detail.

Nice To Haves

  • Experience with Freshdesk is a plus.

Responsibilities

  • Utilizes computer programs to implement software upgrades to controllers.
  • Collaborates with department heads, managers, and other stakeholders to communicate barriers in the upgrade process that may impact that ability to complete the service or impact the target delivery date.
  • Monitors and manages their own work queue using a ticketing system and follow established workflow standards/rules. Experience with Freshdesk is a plus.
  • Open and re-assemble/re-seal hardware without mutilating or damaging the hardware.
  • Inspect hardware for damage or other defined criteria prior to performing work.
  • Troubleshoot common errors within the software upgrade process.
  • Communicate work statuses within the Programming team to keep an optimal workflow.
  • Identify bottlenecks in the processes and communicate potential improvements to the department manager.
  • Keep an organized workspace.
  • Maintain informational log of services performed to allow data extrapolation.
  • Provides training to other Technicians or HP Tuners personnel as assigned.

Benefits

  • This position also qualifies for a discretionary bonus and a complete benefits package, including medical, dental, vision, life, and disability coverage, paid time off (PTO), and a 401(k) program with employer matching.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

51-100 employees

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