Project Coordinator (ON-SITE)

Accent Countertops•Reno, NV

1d•$20 - $22•Onsite

About The Position

Accent Countertops, founded in 1985, provides fabrication and installation of granite, quartz, and solid surface countertops. Located in Murray, Utah and Reno, Nevada, Accent fabricates out of a 40,000 sq ft facility with state-of-the-art equipment in Murray and services the Reno market from their sales and installation facility in Reno. Thirty-five years of quality service has established Accent Countertops as a local leader in countertop design and installation. Required immediately, our Reno Branch is seeking a full time (On Site) Project Coordinator! POSITION SUMMARY: The Project Coordinator is responsible for completing estimates for customers for potential products or services. Responds to general inquiries, processes orders, and promotes additional sales. Provides a positive customer experience by qualifying, educating and selling the customer our products lines (Not a remote position)

Requirements

High School Diploma with 2 years customer service experience with experience in similar industry
1-2 years estimating blue print, and completing measurements
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Valid driver’s license and a clear criminal record check
Strong organizational skills, with attention to detail
Ability to handle challenging situations with diplomacy and respect
Effective verbal communication skills
Basic mathematical skills
Ability to solve problems as they arise

Nice To Haves

A background in interior design considered an asset

Responsibilities

Estimating Blueprints and completing measurements for clients
Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Assists customers in person, by email or on the telephone
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
Assists customer in the selection of product
Maintains customer service records
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Keeps the showroom clean and sets up displays as needed
Other duties as assigned